PracticeSuite, Inc. · 9 hours ago
Client Success Manager // SaaS IT HealthCare Experience Required
Tampa, FL
Full-time
Onsite
Senior Level
$70K/yr - $85K/yr
5+ years expPracticeSuite, Inc. is a fast growing cloud computing software company specializing in healthcare solutions. The Client Success Manager plays a crucial role in driving client retention and growth by ensuring client satisfaction and addressing issues proactively.
HealthcareSoftwareInformation TechnologyHealth Care
Hiring Manager
Fabian Boer
Responsibilities
A very enthusiastic, high-level communicator focused on client success and support
Initial point of contact for escalated support issues identified by client or internal support staff with targeted attention to at risk clients
Engage with clients on post sale to ensure the client has a voice in the company for any issues related to onboarding, implementation, training and other going issues that may arise from time-to-time
Be a forward thinker, engage with clients in a proactive way to build trust and relationship and be their voice inside the company
Think of ways to automate and improve overall customer experience from customer success and CAP standpoints
Conduct immediate resolution client calls or web-based meetings that do not require additional escalation or assistance from senior management
Effectively communicating customer support issues that are not immediately resolved to the senior team manager for furthered resolution
Engage with in reconciling client software utilization and pricing discrepancies
Work closely with pricing committee, customer support, onboarding and implementation team
Manage renewals, upsells and add-ons with clients
Monitor client satisfaction through targeted follow up on solving client issues and problems
Follow established protocol to continue the Client Support mission of building a professional relationship where the customer can express their concerns and/or dislikes in a safe environment wherein you will then effectively communicate with senior team manager
Maintain and report analytical data through establish protocol for review by senior team manager to identify trends for proactive and reactive support updates
Encourage a collaborative environment with fellow team members and other members of the organization to ensure effective, clear, and efficient communication to decrease time utilized in issue resolution
Adhere to compliance policies and processes for our clients
Qualification
Required
At least 5 to 8 years of prior experience working in a similar position in a Healthcare technology company
Strong customer service orientation
Strong client-facing and communication skills
Troubleshooting and multi-tasking skills
Experience following processes for customer success
You're persuasive and have good negotiation and presentation skills
Strong Microsoft Office Knowledge
Benefits
Bonus
Company
PracticeSuite, Inc.
Supporting independent practices for 20 years, PracticeSuite is a robust cloud-based software that offers a complete suite of solutions including Practice Management, Electronic Health Record, Medical Billing, Patient Engagement, and Practice Marketing.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Vinod Nair
CEO PracticeSuite, Inc.
Recent News
PracticeSuite, Inc.
2025-09-17
2025-09-17
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