Diné Development Corporation · 11 hours ago
Configuration/Change Management Support
United States
Full-time
Remote
Senior Level
5+ years expDiné Development Corporation is seeking individuals for a remote role in Configuration/Change Management Support. The primary responsibilities include maintaining CMDB records, conducting audits, supporting the BIES PMO with data reporting, and developing processes and presentations for management.
Executive Office
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Create, update, and maintain CMDB records IAW DCSA Configuration Management policies for all designated Configuration Items (CI)s. This includes hardware, software, and logical relationships in the DCSA designated Configuration Management (CM) database and other federated databases that are part of configuration management system (CMS)
Conduct annual audits/inventories and reconcile with CM CI records
Perform requirement gathering and analysis in support of DCSA written or developed Configuration Policies and Plans as directed by the BIES PMO or delegate
Support the BIES PMO in the generation of data reports and key performance indicator (KPIs) metrics; the maintaining and building of spreadsheets for accounting and inventory purposes; and generating any estimated travel requested and associated costs
Document CMDB records maintenance processes, procedures, and activities
Interact with service desks, technical staff, and PMO staff, to resolve data discrepancies
Develop after action reports
Conduct an organizational and process assessment, perform process, and procedure review and develop and refine processes and procedures as needed to align BIES with the current functional and operational environment
Develop, implement, and maintain BIES PMO processes and procedures and associated presentations, documents, and templates
Develop presentations for BIES PMO status of activities, including system sunset plans and status of PMO activities
Define and document an incremental or phased approach to implementing best practices
Identify, document, and track risks, issues, opportunities, and mitigation strategies
Develop and/or modify Configuration Change Management processes, documents and templates to support the BIE process
Participate in Configuration Change Management meetings and capture detailed notes of requests discussed, team member recommendations and discussions and final request outcome
Develop and/or modify Requirements Management documents and templates to support the project/product life cycle
Participate in Requirements Management meetings and capture detailed notes of requests discussed, team member recommendations and discussions and final request outcome
Define, monitor, and capture organizational and technical metrics for reporting within and external to the BIES organization
Create presentation and graphic materials to support BIES PMO briefings to Senior Leadership both internal and external to DCSA
Document, move, and update approved and closed change requests, tasks, work orders, or Incident tickets IAW DCSA processes
Support the BIES PMO in the generation of data reports, and key performance indicator (KPIs) metrics; the maintaining and building of spreadsheets for accounting and inventory purposes; and generating any estimated travel requested and associated costs
Maintain a Knowledge Management (KM) Database in an ITIL environment
Perform requirement gathering and analysis in support of BIES written or developed Change and Configuration policies and plans
Assist process owners/managers, configuration and/or problem Managers, or their designees in reviewing, recording, and trending data for these processes in support of the BIES environment
Perform other duties as assigned
Qualification
Required
Active Secret Clearance
Minimum of 5 years relevant Configuration/Change Management experience and ITIL Foundations + Service Transition
Preferred
ITIL certification preferred
ITIL and ST certifications will be required within 1 year of employment
Company
Diné Development Corporation
Diné Development Corporation (DDC) is a family of companies that delivers IT, engineering, and professional services solutions that solve the dynamic challenges of federal agencies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Austin Tsosie, MBA
Chief Executive Officer
Jacqueline Murray
Chief Operating Officer
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