Heunets · 15 hours ago
Dyersville, IA - Desktop Support Technician II
Dyersville, United States
Full-time
Onsite
Mid LevelHeunets is seeking a skilled Desktop Support Technician to join their team as a 1099 independent contractor. The role involves providing deskside support for end user devices and coordinating activities related to device replacement and troubleshooting across different sites.
Telecom & CommunicationsEnterprise SoftwareOutsourcingInformation and Communications Technology (ICT)Project Management
Responsibilities
Deskside support for end user devices (PCs, Laptops, Printers, Mobile devices, etc.)
Providing hands and feet support for OT Devices/ production devices/sites as requested
Checking / Validation conference & meeting rooms
Providing hands & feet support for any issues as requested by support teams Vendor
Coordination at different sites for activities like replacement of devices, cables, NW equipment, etc
Qualification
Required
Ability to prioritize issues on a case-by-case basis
Excellent customer service skills
Experience working in an ITIL based Service Desk
Extensive knowledge and experience with Windows based technologies
Hardware platforms including HP laptops & Cisco phones
Microsoft technologies such as Active Directory, SCCM/intune and M365
Outstanding troubleshooting skills in WAN/LAN/Desktop situations
Excellent written and verbal communication skills that help represent diverse communities
Mobile Devices
Support
Cables
Laptops
ITIL
Validation
Active Directory
Communication Skills
Troubleshooting
Windows
Problem Solving
Customer Service
Communication
Company
Heunets
HeuNets is an information and communication technology consultancy company.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Omotayo Johnson
CEO
Company data provided by crunchbase