Resilience · 10 hours ago
IT Helpdesk
New York, NY
Full-time
Hybrid
Mid Level
$75K/yr - $95K/yr
3+ years expResilience is a cybersecurity company that integrates cybersecurity, cyber insurance, and cyber risk management. They are seeking an IT Helpdesk Specialist to support tech operations, providing end-user support, managing SaaS applications, and ensuring compliance with data privacy regulations.
Cyber SecuritySaaSProperty & Casualty InsuranceInsuranceRisk Management
Responsibilities
Oversee and maintain SaaS applications, Apple MDM (Mobile Device Management) systems, office networking, conferencing tools, and various IT equipment
Provide timely and effective technical support to end users; help define and uphold appropriate service level agreements (SLAs)
Plan, design, and implement small to mid-scale IT projects and infrastructure upgrades
Manage user access, device provisioning, onboarding, offboarding processes, and hardware lifecycle (assignment, refresh, and tracking)
Administer company-wide software licensing and subscriptions; support vendor management, procurement, and RFP processes
Provide hands-on technical support at our physical office location in New York
Ensure compliance with data privacy and security regulations, including NYDFS, CCPA, and GDPR; assist with audits and security assessments
Be available for after-hours support when necessary to address outages or critical issues
Qualification
Required
At least 3 years of experience in IT support or systems administration
Strong verbal and written communication skills
Experience supporting Apple macOS environments, including MDM tools and endpoint security
Prior experience in a startup or remote-first environment
Preferred
Relevant IT certifications or formal technical training
Experience with Unix/Linux operating systems
Familiarity with productivity and collaboration tools
Understanding of cybersecurity principles or hands-on experience in information security
Benefits
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k/Pension
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Company
Resilience
Resilience supports companies assess, measure, and manage their cyber risk by balancing risk acceptance, mitigation, and transfer.
201-500 employees
H1B Sponsorship
Resilience has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (6)
2022 (4)
Funding
Current Stage
Late StageTotal Funding
$217MKey Investors
Intact VenturesCorey Thomas,General CatalystFounders Fund,Lightspeed Venture Partners
2023-08-07Series D· $100M
2021-11-22Series C· $80M
2019-09-25Series Unknown· $37M
Leadership Team
Mario P Vitale
CEO of Resilience Cyber Insurance Solutions
Vishaal Hariprasad
Chief Executive Officer
Recent News
2026-02-06
2025-12-03
Company data provided by crunchbase