Chase · 15 hours ago
Technology Support III - ServiceNow
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid Level
3+ years expJPMorgan Chase is one of the oldest financial institutions, providing innovative financial solutions to a wide range of clients. The Technology Support III role focuses on ensuring the operational stability and performance of production application flows while fostering a culture of continuous improvement in technology support.
FinanceBankingFinancial Services
Responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Qualification
Required
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Formal training or certification on ServiceNow platform concepts and proficient applied experience
Demonstrated expertise in at least two ServiceNow Modules
Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular)
Has experience working on system integrations between ServiceNow and other applications using REST API
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred
HR Service Delivery module experience
Service portal experience
ServiceNow Certifications
Experience with one or more general purpose programming languages and/or automation scripting
Working understanding of public cloud
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-02-12
Financial Sector Technology
2026-02-05
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