Ajulia Executive Search · 14 hours ago
Field Service Support Engineer
Henry, IL
Contract
Hybrid
New Grad, Entry Level
$25/hr - $30/hrAjulia Executive Search is seeking a Field Service Support Engineer to monitor and analyze service requests while providing technical support. The role involves resolving Level 2 technical incidents, collaborating with teams, and contributing to process improvements to enhance service delivery.
ConsultingHuman ResourcesSearch EngineStaffing Agency
Hiring Manager
Harshita Berry
Responsibilities
Monitor, track, and analyze service requests and incidents using ticketing systems such as ServiceNow to ensure timely resolution and service efficiency
Respond to and resolve Level 2 (L2) technical incidents while meeting defined SLA response and resolution targets
Provide on-site technical support at designated locations, along with remote assistance to both internal and external users
Collaborate with cross-functional teams and external stakeholders to troubleshoot issues and support ongoing projects
Act as “smart hands” support for technical deployments, maintenance activities, and infrastructure-related tasks
Perform basic operational technology (OT) troubleshooting and support for field devices and systems
Identify trends, analyze operational data, and recommend process improvements to reduce response times and enhance service delivery
Ensure compliance with organizational standards, service protocols, and quality benchmarks
Contribute to continuous improvement initiatives aimed at optimizing service workflows and increasing team productivity
Qualification
Required
Proven experience in field service support, technical helpdesk, or IT support environments
Strong working knowledge of Windows operating systems and Microsoft 365 applications
Familiarity with ticketing tools such as ServiceNow or similar service management platforms
Experience handling L2 technical support issues in a fast-paced environment
Basic understanding of operational technology (OT) systems and troubleshooting techniques
Strong analytical and problem-solving skills with the ability to interpret service data and identify improvement opportunities
Excellent communication and interpersonal skills to effectively collaborate with technical teams and end users
Ability to manage multiple tasks, prioritize effectively, and work independently in both field and remote settings
Preferred
Knowledge of Zebra printers and tablets is preferred
Exposure to Mac OS and hardware support is an advantage
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401K
Paid Time Off
Direct Hire
Company
Ajulia Executive Search
Ajulia Executive Search is a staffing and recruiting company that provides executive searches and staffing services.
Founded in 2013
51-200 employees
H1B Sponsorship
Ajulia Executive Search has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (5)
2020 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase