Trax Technologies · 5 hours ago
Global Program Manager
Dallas, TX
Full-time
Onsite
Mid, Senior Level
3+ years expTrax Technologies is seeking a Global Program Manager (GPM) to oversee specific qualified accounts, ensuring overall program health and governance. The GPM will work closely with stakeholders to establish objectives, monitor KPIs, and support account growth through effective communication and strategy implementation.
Big DataSoftwareLogisticsBusiness IntelligenceSupply Chain Management
Responsibilities
Lead the process for creating Account Plans that clearly define objectives, projects to meet those objectives, associated measurement or KPIs to confirm progress, and holding all parties accountable, including the customer, on actions necessary to improve overall program health
Manage monthly business reviews and support quarterly business reviews to ensure continuous improvement and program maturity (ensuring alignment). Working with other team members to gather the necessary content to support business cases and evaluation of current state along with recommendations for improvement
Identify growth opportunities and work collaboratively with the Account Manager/Executive to establish growth strategies and the associated value proposition behind the recommendations
Establish relationships both at the executive, management, and operational level of a customer
Monitor and/or escalate issues to ensure resolution in a timely basis
Strive for customer references
Facilitate product adoption by having a competency level of an end-user
Support change management when customers adopt a new product or service offering
Provide leadership and support for the broader operations teams that support an overall customer’s health
Qualification
Required
3+ years experience directly managing customer relationships
3+ years logistics and supply chain industry experience
2+ years sales and account management experience
Proven ability to lead and facilitate customer meetings and workshops
Excel at engaging colleagues and encouraging input from them
Exhibits high degree of communication with internal and external stakeholders
Driven to move others to action
Strong sense of accountability and project management
Ability to work collaboratively and cross-divisionally with others in a time sensitive and team environment
Proficient in MS Office applications
Verbal and non-Verbal Communication
Ability to Organize, Plan, and Prioritize Account Management Activity
Understand Metrics and KPIs, and ROI (value)
Governance
Company
Trax Technologies
Trax is the global leader in Transportation Spend Management.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$24.7MKey Investors
TriumphPayAccel-KKR Credit Partners
2023-06-22Corporate Round· $9.7M
2021-08-26Debt Financing
2015-02-26Acquired
Leadership Team
Blake Tablak
Chief Executive Officer
George Santillán
CTO
Recent News
2025-11-19
2025-08-04
Company data provided by crunchbase