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Service Processor jobs in United States
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Window Nation · 14 hours ago

Service Processor

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$23.50/hr - $23.50/hr
date2+ years exp
Window Nation is focused on growth and committed to finding the best talent. The Service Processor role involves managing post-installation service requests and warranty claims, ensuring a personalized customer experience, and collaborating with team members to meet departmental goals.
ConstructionReal EstateManufacturingBuilding Material
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Responsibilities

Engage, listen, and resolve customer issues; ensure a highly personalized customer experience
Triage service-related issues related to installed Window Nation products
Swiftly and thoroughly research customer inquiries
Ensure that scheduling stakeholders can accurately and efficiently schedule service requests
Demonstrate sound understanding of our products throughout interactions with customers, vendor-partners, etc
Order service parts; work with external vendors to ensure product, parts, and service are delivered with a sense of urgency
Keep customers updated; regularly update customer accounts in the CRM
Meet individual quantitative performance metrics

Qualification

Customer Service experienceCRM system experienceDynamics 365Microsoft Office proficiencyEmpathyInterpersonal skillsCommunication skillsTime management

Required

2+ years of Customer Service experience to include call centers, customer care centers or help desks
Experience working in a CRM system or other customer tracking software

Preferred

Ability to handle difficult conversations with a high level of empathy
Customer-centric mindset
Ability to provide thorough notes/updates in a CRM
Experience in Dynamics 365
Proficiency in Microsoft Office
Excellent interpersonal and communication skills
Experience working in a high-volume role
Demonstrated ability to prioritize tasks and manage time efficiently

Company

Window Nation

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Window Nation offers premium vinyl, wood and fiberglass windows, doors and siding.
dateFounded in 2006
location
South Plainfield, New Jersey, USA
people-size501-1000 employees
web-link
http://windownation.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-01-22Acquired

Leadership Team

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Jeff Beck
Chief Executive Officer and President
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Anil Nimmagadda
Chief Technology Officer
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Recent News

citybiz
Window Nation Acquires NewSouth Window Solutions from MITER Brands
2025-09-17
citybiz
MITER Brands Announces Sale of NewSouth Window Solutions
2025-09-17
Seattle TechFlash
Tampa manufacturer sells in latest divestment by parent Miter Brands
2025-09-16
Company data provided by crunchbase