Enterprise Bank & Trust · 11 hours ago
System Support Specialist I
Phoenix, AZ
Full-time
Hybrid
Entry Level
1+ years expEnterprise Bank & Trust is dedicated to supporting businesses and communities. The System Support Specialist I provides basic to intermediate technical support to associates, managing trouble tickets and ensuring timely resolution of technical issues.
FinanceBankingFinancial Services
Responsibilities
Performs general technical support and troubleshooting of desktop systems hardware and software, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required
Investigates system issues and provides solutions using specific product knowledge, system tools and established methods and procedures. Documents solutions and maintains help desk ticket information and transactions
Provides first line technical support to internal clients across all markets utilizing remote and in person assistance
Works with vendors and the IT team to resolve problems and support other projects
Researches, updates and documents technical processes and procedures in IT Knowledgebase
Manages and tracks Help Desk tickets and phone calls in the Help Desk ticketing system
Responsible for computer equipment deployment and changes for associates and departments
Supports efforts to simplify and enhance the associate experience
Completes system patching
Performs application support and upgrades as needed
Performs other duties as assigned
Qualification
Required
Ability to multitask within a fast-paced environment while maintaining company and department standards with a high attention to detail
Problem solving and troubleshooting skills
Ability to utilize independent judgement and decision making skills
Strong written and verbal communication and customer service skills
Strong desire and ability to learn
Motivated and open to change
Willingness to work on issues outside comfort zone in order to gain personal and organizational knowledge
Ability to work independently or on a team
Ability to maintain confidentiality in dealing with personal and sensitive data
Ability to present ideas in a user-friendly, business-friendly manner
High school diploma or GED or equivalent
1-3 years customer service, banking, or technical support experience preferred
Basic technical understanding of desktop/laptop hardware and software. The ability to reload an end user Windows bases PC operating system and application is a must. Basic hardware troubleshooting is also critical
Skilled in operation of a personal computer, including Microsoft Word, Excel, and Powerpoint
Windows Operating System
Mobile Device Support (Android, iPhone)
Application Security Permissions
Preferred
1-3 years customer service, banking, or technical support experience preferred
Salesforce, Google Apps, Bankway Browser, Active Directory preferred
Benefits
Annual paid volunteer time off
Charitable-matching opportunities
Company
Enterprise Bank & Trust
Enterprise Bank & Trust provides banking products and services.
1001-5000 employees
H1B Sponsorship
Enterprise Bank & Trust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-09-08IPO
Leadership Team
Jamie Buckley
SVP - Director of Commercial & Industrial Banking
Recent News
2025-10-28
2025-10-24
2025-10-23
Company data provided by crunchbase