England Logistics · 9 hours ago
IT Application Support Specialist
Salt Lake City, UT
Full-time
Onsite
Entry, Mid Level
$60K/yr - $61K/yr
2+ years expEngland Logistics is a top third-party logistics provider known for its people-centric approach to transportation solutions. The Application Support Specialist serves as the first point of contact for application-related technical support, maintaining the stability and performance of core business systems while troubleshooting issues and managing access requests.
Transportation
Responsibilities
Provides primary support for all core business applications (e.g., McLeod, Factorsoft, Method, and related systems)
Manages user account provisioning, access requests, and permission changes
Troubleshoots application issues across Tier 2, and Tier 3 levels; escalates to vendors, senior admins, or engineers as needed
Coordinates with vendors on incidents, enhancements, patches, and system changes
Supports application upgrades, testing, documentation, and release communications
Participates in regular one-on-one meetings with leadership to review workload, priorities, and development
Supports IT-led projects with a focus on application delivery and adoption
Acts as a role model for application uptime, responsiveness, and customer service
Approaches application issues with strong prioritization and root-cause analysis
Ensures clear communication with users regarding outages, issues, and resolutions
Maintains thorough documentation and timely follow-up on application incidents and requests
Demonstrates a solution-focused mindset when supporting business-critical systems
Seeks opportunities to improve application usability, reliability, and efficiency
Communicates effectively with technical and non-technical stakeholders
Qualification
Required
Minimum of 2 years of experience supporting enterprise business applications
Associate's or bachelor's degree in IT or related field, or equivalent experience
Minimum of 2 years' experience with Active Directory and role-based access management
Minimum of 2 years' experience with Microsoft 365 applications
Strong troubleshooting and vendor coordination experience
Ability to manage multiple application issues in a high-volume environment
Strong attention to detail and documentation discipline
Preferred
Experience supporting ERP, TMS, CRM, or operational systems preferred
Familiarity with scripting or automation (PowerShell) is a plus
Benefits
Comprehensive Benefits: Medical, dental, vision insurance, and a 401k plan.
Work-Life Balance: Paid vacation, holidays, and sick days.
Career Growth: Opportunities for development, promotions, and career planning.
Culture of Fun: Enjoy tons of food, recognition awards, celebrations, team-building activities, and FUN
Company
England Logistics
With appearances on Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Beardall 💭
Chief Executive Officer
Recent News
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