Joseph J. Albanese · 11 hours ago
IT Helpdesk Specialist
Santa Clara, CA
Full-time
Onsite
Entry Level
1+ years expJoseph J. Albanese, Inc. is looking for an IT Helpdesk Specialist to join their team. The role involves providing technical support and troubleshooting for end-users and IT systems, managing technology inventory, and ensuring compliance with software licensing agreements.
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Responsibilities
Perform onsite and remote analysis, diagnostics, and resolution of incidents and problems related to end-user and IT systems
Responsible for troubleshooting workstations, networks (Level 1), software applications, phones, copiers, and other technologies
Manage technology inventory, including procurement and disposal
Ensure compliance with all software licensing agreements. Manage and safeguard software media and associated licenses, track software versions, and maintain a centralized log of software usage
Ensure that incidents are properly resolved before closure or escalate unresolved incidents as necessary. Provide Level 1 support to JJA end users
Manage and maintain Microsoft Windows desktop applications and systems, including but not limited to Windows workstations, laptops, Windows Server, and Microsoft Office 365
Provide technical support and consultation services to end-users via a ticketing system, phone, and chat
Assist customers in identifying, reproducing, and resolving issues
Identify and escalate priority issues according to customer specifications
Conduct customer training and demonstrations
Serve as the liaison between users and server, network, and third-party administrators to ensure efficient incident and problem resolution
Qualification
Required
At least 1 year of hands-on experience in computer troubleshooting
Proficiency in the Office 365 productivity suite (including SharePoint, Teams, etc.)
Understanding of Windows Networking, including Active Directory Domain Services
Experience with mobile device management (iPhones and iPads); hands-on experience with AirWatch is a plus
Hands-on hardware troubleshooting experience for desktops, laptops, servers, and related devices
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Results-oriented problem solver who is well-organized and a team player with strong oral and written communication skills
Ability to handle changing priorities and manage multiple tasks simultaneously
Strong customer service orientation
Preferred
An associate's degree or certificate in information technology is preferred
Bilingual in English/Spanish is a plus
Benefits
Competitive pay and benefits
Company
Joseph J. Albanese
Joseph J. Albanese, Inc.
501-1000 employees
H1B Sponsorship
Joseph J. Albanese has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Dan Dryden
CFO
Phillip Albanese
President and Chief Operating Officer
Company data provided by crunchbase