First American · 8 hours ago
Customer Service Representative (remote)
United States
Full-time
Remote
Entry Level
$16.07/hr - $21.41/hr
2+ years expFirst American is a company focused on providing superior technology and services for the mortgage and real estate industries. They are seeking a Customer Service Representative to interface with customers, resolve inquiries, and maintain logs and records while offering support in various service-related environments.
FinanceReal EstateProperty & Casualty InsuranceFinancial ServicesInsuranceProperty InsuranceReal Estate Investment
Responsibilities
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
Verifies contacts and account information
Examines customer problems and implements appropriate corrective action to respond to customer requests
Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action
Maintains and creates logs, reports, records, and files
Investigates, coordinates, and tracks a wide range of customer issues and problems
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Generally, has 2+ years of generally related customer service experience
General knowledge of assigned area's products and customer service activities
Proficient MS Office skills
Must be able to navigate a computerized data entry system or other relevant applications
Strong verbal and written skills
Customer Service skill including adaptability, attention to detail, patience, and problem solving
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Jody Mulkey
Chief Technology Officer
Mary Cruse
Sr. Director - IT Customer Service
Recent News
2026-02-12
2026-02-02
2026-01-22
Company data provided by crunchbase