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SAP · 10 hours ago

Solution Customer Success Manager (HCM)

Newtown Square, PA

Full-time

Hybrid

Senior Level

$121K/yr - $262K/yr

5+ years exp

SAP is a leading company that helps the world run better by providing innovative business solutions. They are seeking a Solution Customer Success Manager (S-CSM) to act as a trusted advisor, maximizing customer lifetime value and ensuring successful adoption of SAP solutions.

Enterprise SoftwareFinanceBig DataElectronicsSoftwareAnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData Management

Growth Opportunities

Responsibilities

Build deep executive relationships and earn trusted advisor status with customers

Identify new opportunities for customers to leverage new or expanded SAP solutions

Mitigate churn and manage renewals of SAP solutions/services

Identify sales leads and support sales in expansion and upsell efforts

Manage through crisis and de-escalate customer situations

Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

Qualification

HR Tech experienceCloud software solutionsSAP solutions knowledgeProgram/project managementRisk-mitigation strategiesRelationship buildingExecutive presenceBusiness software experienceDeal support skillsCommunication skills

Required

Experience as an HR practitioner or in the HR Tech space required; strong knowledge of core HR processes, systems, and business outcomes preferred

5+ years experience as an HR practitioner or in the HR Tech space required

Strong executive presence and relationship building skills

Deep knowledge of business models, strategies, and line of business processes

Proven ability to handle difficult customer situations and discuss complex issues with customer executives

Experience with cloud software solutions and delivery models

Expert level buying center/Lines of Business domain expertise

Ability to apply risk-mitigation strategies to customer situations

Knowledge of SAP solutions portfolio and the business processes they enable

Some technical understanding for assigned solution area to address technical issues with customers

Bachelor's degree or equivalent required

Experience in business software

Knowledge of SAAS and IAAS processes

Strong program/project management and governance skills

Expert commercial/deal support skills

Relationship-driven mindset with excellent verbal and non-verbal communication skills

Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions

Preferred

Preferred location: Newtown Square

Benefits

Constant learning

Skill growth

Great benefits

Flexible working models

SAP North America Benefits

Company

SAP

Glassdoor4.3

SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.

Founded in 1972

Walldorf, Baden-Wurttemberg, DEU

10001+ employees

https://www.sap.com

Funding

Current Stage

Public Company

Total Funding

$1.3B

Key Investors

Elliott Management Corp.

2019-04-24Post Ipo Equity· $1.3B

2015-06-01Grant· $1.37M

1998-08-03IPO

Leadership Team

Christian Klein

CEO & Member of the Executive Board

Sandi de Souza

Chief Financial Officer: Africa

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