Troon · 10 hours ago
Senior System Technician
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
$64K/yr - $70K/yr
2+ years expTroon is seeking a Senior System Technician who will be responsible for hands-on IT support, system maintenance, and standard deployments. The role involves providing operational support for escalated issues, configuring systems, and ensuring technology readiness for new facilities.
Hospitality
Responsibilities
Support on-site deployments of IT infrastructure, including but not limited to workstations, servers, printers, switches, and other network equipment
Perform hardware installations, cabling, and equipment racking as needed
Participate in onboarding and implementation of new locations or expansions, ensuring all systems are configured to organizational standards
Works support tickets and calls related to deployed systems
Collaborate effectively within the IT team
Configure and troubleshoot LANs and VLANs for local environments
Operate and manage Microsoft Active Directory, including basic user and group management
Acts as an escalation for Support Technicians
Perform routine PowerShell scripting for standard administrative tasks
Support the deployment and installation of workstations and devices
Communicate technical concepts clearly to technical and non-technical audiences
Contribute to internal knowledge base documentation by updating playbooks and procedures based on lessons learned
Provides technical oversight for standard tasks (ISP changes, etc)
Assist in Point-of-Sale (POS) upgrades
Participate in on-call rotation and respond to emergencies or off-hours issues as required
Travel to field sites as needed based on deployment schedules and escalation needs
Qualification
Required
Working knowledge of Microsoft Windows technologies
Networking fundamentals
Strong troubleshooting skills
Hands-on IT support experience
System maintenance experience
Experience with standard deployments
Ability to handle service and incident requests
Operational support for escalated issues
Collaboration with other Field Implementation Engineers, customers, and cross-functional teams
Support on-site deployments of IT infrastructure
Perform hardware installations, cabling, and equipment racking
Participate in onboarding and implementation of new locations or expansions
Configuration of systems to organizational standards
Work support tickets and calls related to deployed systems
Effective collaboration within the IT team
Configuration and troubleshooting of LANs and VLANs
Operation and management of Microsoft Active Directory
Basic user and group management in Active Directory
Act as an escalation for Support Technicians
Routine PowerShell scripting for standard administrative tasks
Support the deployment and installation of workstations and devices
Communicate technical concepts clearly to technical and non-technical audiences
Contribute to internal knowledge base documentation
Provide technical oversight for standard tasks
Assist in Point-of-Sale (POS) upgrades
Participate in on-call rotation and respond to emergencies or off-hours issues
Travel to field sites as needed based on deployment schedules and escalation needs
Ability to sit for extended periods of time while working on a computer
Ability to lift and carry equipment or materials weighing up to 30 pounds frequently
Travel of up to 40% is required
Associate Degree or 2 years of related field experience
Excellent written and verbal communication skills
Good interpersonal and problem-solving skills
Attention to detail
Preferred
A+
Network+
PowerShell
Microsoft Active Directory
Microsoft Windows Server
Windows 10, Windows 11
Familiarity with Cisco Meraki and Ubiquiti network hardware
Strong customer service orientation
Company
Troon
Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tim Schantz
Chief Executive Officer
Geoffrey Fisher, CPA
Chief Financial Officer
Recent News
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