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SAP · 10 hours ago

Solution Customer Success Manager - Supply Chain Management (SCM)

Atlanta, GA

Full-time

Hybrid

Senior Level

$121K/yr - $262K/yr

5+ years exp

SAP is a leading company in enterprise resource planning software, and they are seeking a Solution Customer Success Manager focused on Supply Chain Management. This role involves maximizing customer lifetime value through solution expertise and ensuring customer success from post-sale activation to steady-state adoption.

Enterprise SoftwareFinanceBig DataElectronicsSoftwareAnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData Management

Growth Opportunities

Responsibilities

Own success for assigned Supply Chain customers across Planning, Logistics, Manufacturing, Asset Management, and SAP Business Network

Drive activation, adoption, and consumption aligned to customer objectives and contractual entitlements

Build deep executive relationships; guide best practices and transformation roadmaps to accelerate time‑to‑value

Develop and maintain Adoption Plans, Success Plans, and consumed ACV plans using standard customer success tooling

Own accurate renewal forecasting, including early risk identification and mitigation

Manage ACV at Risk with structured mitigation actions

Ensure consistent value realization and executive alignment

Identify and qualify expansion opportunities using needs, usage patterns, and solution adjacencies

Deliver structured engagements: onboarding, value check‑ins, and executive business reviews

Orchestrate collaboration across Sales, Services, Product, Customer Success & Delivery, and partners

Monitor customer health, adoption progress, and consumption trends using standard metrics

Maintain strong data hygiene across success artifacts

Apply global customer success standards, playbooks, and governance

Qualification

SAP SCM solutionsCustomer Success ManagementExecutive relationship buildingValue-based engagementRenewal forecastingSupply chain expertiseComplex problem solvingTrust-buildingInfluencingCustomer orientationKPIsAISaaSTechnology innovationSAP Cloud SuiteRISE & GROW with SAPAdoption planningACV at RiskExecutive business reviewsCommunication

Required

5+ years in Customer Success, Account Management, Consulting, or similar roles

Strong executive presence and relationship‑building skills

Experience with value‑based customer success, adoption‑driven engagement, and renewal execution

Knowledge of SAP SCM solutions or end‑to‑end supply‑chain processes

Technical understanding of assigned solution areas

Bachelor's degree (business, supply chain, or technology preferred)

Willingness to travel; experience with customer success platforms preferred

Preferred

Experience with SAP enterprise customers

Exposure to renewal forecasting, churn mitigation, and expansion

Familiarity with SAP Success Services

Company

SAP

Glassdoor4.3

SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.

Founded in 1972

Walldorf, Baden-Wurttemberg, DEU

10001+ employees

https://www.sap.com

Funding

Current Stage

Public Company

Total Funding

$1.3B

Key Investors

Elliott Management Corp.

2019-04-24Post Ipo Equity· $1.3B

2015-06-01Grant· $1.37M

1998-08-03IPO

Leadership Team

Christian Klein

CEO & Member of the Executive Board

Sandi de Souza

Chief Financial Officer: Africa

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