Motorola Solutions · 6 hours ago
Field Service Phone Technician - Remote - Fort Worth
United States
Full-time
Remote
Entry Level
$50K/yr - $60K/yr
1+ years expMotorola Solutions is a global community focused on safety and technology. They are seeking a Field Service Phone Technician to guide technicians and customers through installations and troubleshooting of DRN LPR systems, ensuring high levels of customer satisfaction and timely support.
Telecom & CommunicationsCyber SecurityVideoTelecommunications
Responsibilities
Monitor camera systems daily and notify Strategic Account Managers (SAM's) when systems experience issues
Answer phone calls from technicians and customers, focusing on the installation and troubleshooting of LPR systems
Test systems before deployment to ensure they are working correctly
Ensure the timely and accurate setup of all systems
Provide courteous and knowledgeable troubleshooting support via phone, email, or in person, including but not limited to Systems Support, Installation, and Servicing
Work with sales, SAM's, project managers, and development to respond to and resolve all client concerns
Utilize virtual site visits and installation instructions to guide technicians through the installation process, and confirm proper setup using the Client Portal to verify inbound detections
Document completion dates for installations
Communicate issues found in the field effectively with thorough descriptions for development debugging
Maintain a log of customer interactions, customer requests, and completed tasks for client and customer tracking
Regularly update shared documents regarding training material, customer requests, and completed tasks for learning purposes
Qualification
Required
One year in IT/IT Help Desk or A+ certification
Must be able to pass a background check
High School Diploma or equivalent required
Proficient in Google Suite OR Microsoft Office Suite
You must be able to lift and operate 25 - 50 lbs
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
H1B Sponsorship
Motorola Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (119)
2023 (146)
2022 (170)
2021 (153)
2020 (155)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2026-02-12
2026-02-10
Company data provided by crunchbase