GEICO · 11 hours ago
Senior Tech Support - (Troubleshooting / Project Management) *ONSITE*
Fredericksburg, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expGEICO is a leading insurance company that values innovation and customer satisfaction. They are seeking a Senior Tech Support professional to provide on-site technical support and maintenance across regional offices, ensuring seamless IT operations and contributing to the company's transformation into a tech-driven organization.
Telecom & CommunicationsGovernmentFinanceProperty & Casualty InsuranceAppsAuto InsuranceFinancial ServicesInsuranceInternetMobile
No H1B
Responsibilities
Diagnose and resolve complex technical issues related to hardware, software, networks, VIOP and AV systems
Provide direct technical support to associates both in person and remotely
Install, configure, and maintain IT infrastructure and equipment
Monitor system performance and implement corrective actions when necessary
Ensure compliance with security, backup, and redundancy strategies
Create custom scripts to automate tasks and enhance system efficiency
Engage with vendors and IT personnel for issue resolution
Provide, create, or improve technical documentation/standard operating procedures
Participate in designing information and operational support systems
Support system developers and programmers in specialized areas of IT infrastructure
Ability to provide on-call support for high severity incidents
Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP)
Manage Windows Server (Print, File, etc.) and Backup solutions
Hands-on support for technical projects such as office relocations, infrastructure upgrades, and technology rollouts
Collaborate with internal teams to align tech support with business objectives
Ensure project completion within scope and timelines
Meet project deadline expectations
Act as a liaison between regional offices and the broader GEICO Tech organization
Work with Org Change Management to ensure smooth technology rollouts and minimize disruption
Provide regular reports on technical issues, project status, and process improvement opportunities
Strong verbal and written communications skills
Ability to work well independently or as part of a team
Stay updated on the latest technology trends in field engineering
Identify and implement process improvements, automation, and new technologies to enhance service delivery
Assist in training and mentoring junior associates
Qualification
Required
Bachelor's degree in information technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience)
10+ years' experience supporting operating systems (Windows, & Macintosh)
5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems support
Strong analytical skills with demonstrated problem-solving ability
Experience in IT equipment lifecycle management
Excellent problem-solving and customer facing skills
Proven ability to operate in high pressure situations handling multiple competing priorities
Willing to work in a fast-paced environment where travel might be required
Experience with Windows Servers (i.e. Backup, Print, File, etc.)
Ability to develop clear, concise documentation
Ability to lift and transport IT equipment (40-50 lbs)
CompTIA A+ Certification
CompTIA Net+ Certification
Scripting experience (Python, bash) and understanding of APIs
Preferred
Microsoft AZ-800
Cisco CCNA
Apple Certified Support Professional (ACSP) certification
Jamf Certified Associate
Experience with Microsoft Active Directory
Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Experience with Microsoft SharePoint
Experience with Microsoft Autopilot
Experience with Microsoft Intune
Experience with PowerShell scripting
Experience with Python coding
Experience with Zscaler
Benefits
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
Company
GEICO
GEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1996-01-01Acquired
Leadership Team
Todd Combs
Chairman, President, and Chief Executive Officer
Clayton Johnson
Sr. Director of Product Management
Recent News
Dallas Morning News
2026-02-13
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-04
2026-01-24
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