eTeam · 7 hours ago
Information Technology - Product Support Engineer 2
Mossville, IL
Contract
Onsite
Mid Level
3+ years expeTeam is seeking a Product Support Engineer 2 to join their team. This role involves managing and resolving user issues, maintaining work group tools, and automating processes to reduce technical debt.
Information Technology
Responsibilities
Receive, manage and resolve user issues
Maintain work group tools and resources
Automate processes and reduce technical debt
OIP Support calls/tickets
Remote Troubleshoot Support
Internal ET licensing/Renewals
Section PC/ECM support
Linux/Windows PC maintenance
CWS Groups Access
DevOps Access
Section Wiki Management & Access
Section Website Admin
ECM/CA/UFO Inventory
ECM Rack Maintenance
ECM FPS Registration
Washing/Troubleshooting ECMs
Cable Maintenance
Dev tokens for Network Managers
Pyflash Network Managers
Client Support & Image management
L1/L2 Knowledge Documentation
DevOps Transition Project
Relay boards/software
Qualification
Required
3-5 years' experience
Bachelor's degree desired, not required
Open to all degrees
Master's overqualified
Working knowledge of Information Technology Service Management (ITSM) processes
Technical Troubleshooting: Working knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation
Effective communications: The Product Service Engineer will be required to communicate with internal team members, external parties like dealers and service tool users
Linux/Windows PC maintenance
Cable Maintenance
Client Support & Image management
Effective Communications: Working understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Teamwork: Working knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels
Preferred
ECM/CA/UFO Inventory
ECM Rack Maintenance
ECM FPS Registration
Washing/Troubleshooting ECMs
Dev tokens for Network Managers
Pyflash Network Managers
Relay boards/software
Analytical Thinking: Extensive knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase