IntellaTriage · 10 hours ago
Information Technology Specialist
Brentwood, TN
Full-time
Onsite
New Grad, Entry LevelIntellaTriage is a company that provides after-hours and 24x7 clinical triage services. The Information Technology Specialist supports the systems and processes enabling nurses to deliver these services, focusing on access requests, user administration, and technical support.
HealthcareInformation TechnologyHealth Care
Responsibilities
Process and access requests across client healthcare systems
Communicate with client IT teams to obtain credentials and resolve access issues
Maintain accurate documentation of access status and expiration timelines
Escalate access delays that impact nurse workflows
Provision and deprovision user accounts in Microsoft 365 / Entra ID
Manage group memberships and access permissions
Respond to user support tickets and provide Level 1 troubleshooting
Troubleshoot login, access, and device issues
Escalate complex issues to senior IT staff as needed
Assist with remote onboarding and offboarding of employees
Prepare, configure, and ship laptops to remote nurses and corporate staff
Maintain accurate inventory tracking for end-user equipment
Coordinate retrieval of hardware from offboarded remote users
Ensure returned devices are properly wiped and redeployed
Assist with phone system configuration updates under direction
Participate in change management execution and documentation
Maintain process documentation and update as needed
Qualification
Required
Strong attention to detail and ability to follow structured workflows
Clear written and verbal communication skills
Ability to diagnose and resolve basic technical issues
Preferred
Familiarity with Microsoft 365 administration
Basic understanding of identity management concepts
Company
IntellaTriage
#1 provider of Nurse Based Triage and Telehealth Patient Engagement Solutions
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Reese
Chief Executive Officer
Tony Schulte
Chief Operating Officer
Recent News
Morningstar.com
2026-01-20
Company data provided by crunchbase