NEOGOV · 11 hours ago
Departmental Technician 7-E9 / SSB / IOD / MIOC / OK2SAY
Dimondale, MI
Full-time
Onsite
Entry, Mid, Senior Level
$23.23/hr - $31.91/hr
1+ years expNEOGOV is seeking a Departmental Technician to serve as a point of contact for school safety concerns in Michigan. The role involves operating communication systems to assess situations and ensure appropriate responses, while also supporting the Michigan Intelligence Operations Center and the Michigan State Police Operations Desk.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Serve as points of contact for persons with concerns, issues, questions related to school safety or potential hazardous or dangerous situations in Michigan schools or related to Michigan schools and students
Operate communications systems such as conventional phone, telephone texting system, email and web interface to receive information or questions from the public, students, teachers, and school administrators
Take in information and provide resources, references, or emergency response personnel depending on the context and nature of the information provided
Assess situations, seek additional information and ensure there is an appropriate response by the appropriate agency
Answer other Tip Lines, provide information retrieval and data checks in support of the Michigan Intelligence Operations Center (MIOC), and Michigan State Police Operations Desk
Qualification
Required
Education typically acquired through completion of high school
One year of experience performing administrative support activities equivalent to the 7-level in state service
One year of experience performing administrative support activities equivalent to the 8-level in state service
One year of experience as a technician or paraprofessional equivalent to the entry level in state service
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service
One year of experience performing administrative support activities equivalent to the 9-level in state service
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement
Possession of a Bachelor's degree may be substituted for the experience requirement
Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement
Experience operating a hotline or helpline
Experience utilizing the internet for work-related research
Two or more years of experience working with Microsoft Suite products
A valid driver's license
Preferred
Completed college courses in Criminal Justice or Public Safety, or emergency telephone operations training
Benefits
Health, mental health, dental, vision, and life insurance coverage for the whole family.
No-cost life insurance at double your annual salary, paying up to $200,000.
No-cost vision insurance.
Disability coverage providing extended benefits and partial pay.
Supplemental pay and insurance during some military leaves.
15 to 35 paid personal days per year.
13 paid sick days per year.
12 weeks of paid parental leave after a birth or adoption.
Up to 14 paid holidays per year including New Year’s and Christmas Eve, Memorial and Labor Day, Thanksgiving, Veterans Day, and Juneteenth.
Up to 1 paid day of school and community leave annually.
401(k) and 457 enrollments offered to new hires with multiple investment options.
4% automatic contribution by the state for 401(k) plans.
Up to a 5% match for additional 401(k) account contributions.
State contributions fully vest after 4 years.
Funds may be rolled in from previous retirement accounts.
Bonus and Longevity Pay Programs.
Tax-Advantaged Parking and Health Savings Accounts.
Public Service Loan Forgiveness Program Eligible Employer.
Tuition Reimbursement Program.
Professional Development.
Alternate/Remote-Work Schedules for some positions.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase