Apply on Employer Site

Centric Software · 4 hours ago

Senior Technical Support Engineer

United States

Full-time

Remote

Senior Level

$120K/yr - $135K/yr

5+ years exp

Centric Software is a global leader in providing innovative AI-enabled product-concept-to-commercialization solutions for retailers and brands. They are seeking a Senior Technical Support Engineer to deliver exceptional customer support and technical guidance, primarily focusing on North American customers and addressing their inquiries efficiently.

BeautyFood and BeverageFashionHome ServicesConsumer GoodsSportsConsumer ElectronicsCosmeticsFast-Moving Consumer GoodsFurnitureGroceryHome DecorOutdoorsSporting Goods

H1B Sponsor Likely

Responsibilities

Resolve customer queries and issues promptly, adhering to SLAs

Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines

Manage complex customer accounts and understand their hardware and software setups

React quickly to major customer issues

Ensure system availability and functionality for customers

Analyze complex problems and propose solutions

Establish credibility with internal and external customers

Achieve proficiency in Centric 8 software installation and functionality

Qualification

Software troubleshootingDatabase managementCloud infrastructurePLM/PDM solutionsCentric 8 softwareCustomer-facing experienceBachelor’sMaster’s degree5 years' experience

Required

Demonstrated expertise in customer-facing roles, coupled with strong software troubleshooting skills

Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)

Bachelor's or Master's degree in computer engineering, IT, Fashion Design, or a related field

Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry

Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable

Benefits

Competitive salary and comprehensive benefits package.

A dynamic and collaborative work environment within an international team.

Opportunities for professional growth and skill development in a rapidly evolving industry

Company

Centric Software

#1 PLM, Planning, Pricing and Inventory, Market Intelligence, Visual Boards for consumer goods businesses.

Founded in 1997

Campbell, California, USA

1001-5000 employees

http://www.centricsoftware.com/

H1B Sponsorship

Centric Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (4)

2023 (9)

2022 (6)

2021 (2)

2020 (2)

Funding

Current Stage

Late Stage

Total Funding

$118.3M

Key Investors

LFX Venture PartnersOak Investment PartnersChris Groves

2018-07-24Acquired

2014-07-29Series D· $24M

2012-12-05Series C· $19M

Leadership Team

Fabrice Canonge

Chief Executive Officer

Jade Huang

VP, Strategy, Centric Market Intelligence

Recent News

PR Newswire

Centric Software Named in Gartner Competitive Landscape Report for Retail Unified Price, Promotion and Markdown Optimization Solutions

2026-02-10

Just Food

US to cut anti-dumping measures on Italian pasta

2026-01-05

Just Food

Lantmännen to snap up Italy’s Panificio San Francesco

2025-12-24

Company data provided by crunchbase