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Tier 1 Technical Support Representative jobs in United States
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Tribus Group · 12 hours ago

Tier 1 Technical Support Representative

positionDenver, CO
timePart-time
remoteOnsite
seniorityEntry Level
money$19.29/hr - $21/hr
date1+ years exp
TRIBUS Group is a company focused on revolutionizing the real estate online experience. They are seeking a Tier 1 Technical Support Representative to assist clients by simplifying complex technology and ensuring high satisfaction rates through effective communication and support.
TransportationManufacturingAutomotivePublic Transportation

Responsibilities

Maintain a deep understanding of our products/services to clients
Distill complex relationships between our products and make it easy to understand for clients
Keep client satisfaction rates above 95%
Participate in new client onboarding, including initial set-up to ongoing training
Monitor a ticketing platform, telephone line and live chat system to quickly and confidently answer questions
Engage with clients during and after training
Maintain a quick response/follow up from client questions and concerns
Develop a positive client-focused relationship to ensure customer satisfaction and loyalty
Continually work to improve professional and personal goals
Be detailed oriented to make sure open tickets get resolved to client satisfaction

Qualification

ZendeskComplex problem-solvingEnglish proficiencyAttention to detailBasic knowledge of CSSBasic knowledge of HTMLBasic knowledge of APIsCRM tools knowledgeReal estate experience

Required

Experience using a ticketing platform such as Zendesk, Hubspot Tickets, Desk.com, or Salesforce Cases
Proficiency at complex problem-solving
Ability to distill complex systems easily
Attention to detail
Ability to meet service level agreement requirements 100% of the time
Excellent command of the English language - both verbal and written
Technical support: 1 year
English
Ability to Commute: Denver, CO 80246

Preferred

Basic knowledge of CSS and HTML
Basic knowledge of APIs and how to interact with them
Basic knowledge of CRM tools/platforms
Experience in the real estate/mortgage industry
APIs: 1 year

Benefits

Paid time off

Company

Tribus Group

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Make mobility possible for everyone. In this modern world, our goal is to improve people's mobility.
dateFounded in 1998
location
Utrecht, Utrecht, NLD
people-size51-200 employees
web-link
https://www.tribus-group.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Iddo Verweij
Interim Head of Innovation & Technology
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Company data provided by crunchbase