Strata Decision Technology · 3 hours ago
Senior Application & Technical Support Specialist
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $90K/yr
4+ years expStrata Decision Technology is a company focused on healthcare decision support products. The Senior Application & Technical Support Specialist will provide technical guidance and support to customers, troubleshoot complex issues, and collaborate with cross-functional teams to enhance product reliability.
AccountingFinanceSaaSBig DataSoftwareHospitalProfessional ServicesAdviceAnalyticsBusiness IntelligenceFinancial Services
Responsibilities
Troubleshoot and resolve advanced and complex technical issues independently. Capacity to think critically and creatively to develop innovative solutions. Lead root cause analysis efforts and implement long-term solutions
Serve as an escalation point for complex client issues and provide guidance to team members
When necessary, escalate unresolved issues to higher-level support for further assistance
Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards
Update and maintain customer records accurately. Document all interactions and transactions with customers in the system
Independently develop and deliver training sessions for customers and internal teams
Collaborate with cross-functional teams and stakeholders to enhance product support, improve product reliability, and implement process improvements
Ensure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies
Act as a mentor for the team, guiding junior staff in terms of how to manage customers and case work while enabling them to become knowledge leaders
Qualification
Required
4+ years of product experience OR relevant work with healthcare products in technical support, development, or a consultancy environment
Strong understanding of Healthcare Costing
Proficient knowledge of Microsoft technologies, especially Excel
Working knowledge of SQL
Experience in technical issue resolution and escalation procedures
Proven experience in managing multiple projects with multiple priorities
Preferred
Experience with Axiom Financial/Decision Support application
Experience with a case management tool, Salesforce is a plus
Proficiency with Tableau or similar data visualization tools a plus
Benefits
Retirement benefits
Health and welfare benefits
Paid time off
Parental leave
Life and accident insurance
Other voluntary and well-being benefits
Company
Strata Decision Technology
Strata Decision Technology offers financial analytics, business intelligence, and decision support services for the healthcare industry.
201-500 employees
H1B Sponsorship
Strata Decision Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (3)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
unknown2015-01-23Acquired
Leadership Team
John Martino
CEO
Frank Stevens
Chief Growth Officer
Recent News
Strata Decision Technology, L.L.C.
2025-10-23
Fierce Healthcare
2025-10-18
Company data provided by crunchbase