Altium® · 10 hours ago
Customer Content Specialist
Los Angeles, California, United States
Full-time
Onsite
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expAltium is transforming the way electronics are designed and built, providing powerful digital platforms for PCB designers and manufacturers. The Customer Content Specialist will define and scale user education and documentation strategies for Duro PLM, ensuring customer success through clear and engaging content.
Embedded SoftwareElectronicsSoftwareElectronic Design Automation (EDA)Software Engineering
Responsibilities
Learn the ins and outs of Duro PLM by partnering deeply with Product, Engineering, and Customer Success teams
Interview subject matter experts to uncover happy-path workflows, edge cases, and strategic best practices
Create and maintain high-quality user documentation to guide customers from onboarding through advanced use cases
Turn customer questions, support tickets, and feedback into better self-service content
Define Duro’s documentation standards, structure, voice, and best practices
Prioritize work to deliver the highest customer impact in a rapidly evolving product environment
Experiment with content formats (written guides, videos, graphs, interactive help), test hypotheses, and iterate using data and feedback
Qualification
Required
Bachelor's Degree in engineering, communications, technical writing, or a related field; or equivalent experience
2-5 years of technical writing experience, or a strong portfolio
Excellent written & verbal communication skills: must be able to explain complex information in a clear, concise, and accurate manner
Critical thinking & analytical skills, with the ability to analyze complex products and processes, and understand them from the end-user perspective
Collaboration & interpersonal skills: the ability to work effectively with subject matter experts, engineers, and product users to gather information
Adaptability, curiosity, and user-centricity: a quick learner who understands new technologies and processes, while always putting the end-user first
You have a customer-first mindset and a genuine curiosity about how users learn and apply product knowledge
You have strong written communication skills, and are able to simplify complex concepts into clear, usable guidance
You're familiar with engineering or manufacturing practices, or excited to learn quickly
You're comfortable with cross-functional investigation - tracking down information, validating it, and making it useful
You're creative and data-driven - you know the best solution isn't always an article: it could be video, diagram, chatbot content, or more
You effectively use AI and modern tools in your workflows — whether that's to streamline documentation creation, support a customer-ready chatbot, or refine processes
You thrive in a fast-paced startup environment and can balance multiple priorities
Preferred
A portfolio, coursework, or other background in a specialized technical field is preferred
Benefits
Medical, Dental, Vision Plans and HSA and FSA accounts
Basic Life and AD&D insurance; disability coverage where applicable
Retirement 401(k) Plan Option with Altium match
Employee Assistance Program
Paid holidays plus a “Choice Day” off per quarter
Paid time-off on arising schedule upon key milestones
Sick time for Dr. appointments or family health needs
Family medical, maternity, paternity, and military leave
Flexible working arrangements available based on role and location
Employee referral program
Remote working abroad program
Professional development support and resources
Free lunch, snacks, and drinks in the office
Free parking
Company
Altium®
Altium Limited, part of the Renesas Group, is a global leader in software and solutions for the electronics industry that is accelerating the pace of innovation.
501-1000 employees
H1B Sponsorship
Altium® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$5.5MKey Investors
Mission Ventures
2024-02-15Acquired
2000-04-12Post Ipo Equity· $5.5M
1999-08-13IPO
Leadership Team
Aram Mirkazemi
CEO
Angela Saffari
Design Partner
Recent News
2026-01-07
Morningstar.com
2025-12-31
Company data provided by crunchbase