Federal Express Corporation · 11 hours ago
Cust Svc Project Engineer
Coraopolis, PA
Full-time
Hybrid
Senior Level
$7,094.23/mo - $15,607.31/mo
5+ years expFederal Express Corporation is seeking a Project Engineer for their Customer Service department. The role involves developing call center procedures, conducting analysis for productivity, and implementing ergonomic and technological solutions to improve customer service operations.
Package/Freight Delivery
Responsibilities
Develops call center procedures, workflow processes, work measurements impacting customer service worldwide
Develop long range facility requirements using workload forecast and established productivity guidelines to determine size and locations of operations
Develops procedures and work standards for call center network operations
Provides productivity analysis and reports for all customer service activity
Develops and implements work standards and processes for other departments answering customer calls
Designs and develops of call center facility layouts using ergonomic standards
Analyzes network staffing scheduling plan in comparison to workload and call volume, and makes recommendations for changes to insure productivity and service are protected
Assists in training/support of coworkers
Research, plans, develops and implements ergonomic and technological innovations/solutions applicable to call center environments
Surveys related industry practices/standards, benchmarking to determine plans
Develops long range facility requirements for call center operations, to include number positions, locations, and size. Providing feasibility and business impact assessments, ensuring a focus on corporate impact
Developing and executing presentations to executive and senior management
Developing and maintaining planning measurement systems, considering productivity, service, and quality criteria, and linking results to objectives and plans
Providing ongoing support in the business planning process, employing planning methodology and other appropriate methods, tools, and processes
Perform other duties as assigned
Qualification
Required
Bachelor's degree in industrial engineering or related engineering discipline
Five (5) years professional experience in engineering, planning or standards development for operations
Demonstrated knowledge in engineering, planning or standards development for operations
Strong analytical skills
Computer skills
Communication skills
Preferred
Project management
Process engineering
Continuous improvement
Communication & presentation skills
Problem solving
Lean Six Sigma
Strategic thinking
Attention to detail
Company
Federal Express Corporation
We began our company by creating the world's next big thing from the ground up - and we've never slowed down, never stopped innovating, never stopped inventing.
10001+ employees
H1B Sponsorship
Federal Express Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1101)
2024 (208)
2023 (15)
2022 (27)
2021 (21)
2020 (25)
Funding
Current Stage
Late StageCompany data provided by crunchbase