Postman · 8 hours ago
Technical Support Engineer, Austin
Austin, NY
Full-time
Hybrid
Entry, Mid Level
$67K/yr - $91K/yr
2+ years expPostman is the world’s leading API platform, used by millions of developers and organizations globally. They are seeking a Technical Support Engineer to deliver excellent service, engage with customers, and resolve technical issues related to their platform.
Enterprise SoftwareSaaSSoftwareDeveloper APIsDeveloper Tools
Responsibilities
Becoming a technical expert on the Postman platform
Taking ownership of customer reported issues and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Working with engineering, product, and customer teams to ensure speedy resolution
Streamline process, run experiments, build/maintain internal tools, build proofs-of-concepts for users
Contributing to our FAQs, which serve as our customer’s knowledge base
Interacting with Postman's developer community of 15 million+ via our support channels, our public Github issue tracker and the community
Achieving key metrics around CSAT, responsiveness, and # of iterations to a successful resolution
Providing real-time customer support via phone (and/or screen-sharing when appropriate), including triage, troubleshooting, escalation coordination, and clear follow-ups in writing
Participating in weekend coverage to support customers outside of standard weekday hours, ensuring consistent responsiveness and handoffs across a globally distributed team
Qualification
Required
2+ years of experience doing technical product support for a modern / SaaS product
Previous experience with API Development / SaaS products
Excellent client-facing skills
Excellent written and verbal communication skills
Very comfortable with technical concepts, great analytical skills, and can explain how Postman works to a range of audiences
Familiarity with software products in general, basics of networking, fundamentals of REST APIs, and how the web works
Able to work asynchronously with a globally-distributed team
Familiarity with support platforms like Jira, Github, and Confluence
Comfortable providing customer support over the phone, including explaining technical concepts live, guiding troubleshooting steps, and maintaining a calm, structured approach during high-urgency issues
Able to work standard hours aligned to US Eastern Time (ET)
Participate in weekend coverage as part of the role (via a rotating schedule or shifted week); timing and frequency may evolve as the team grows
Preferred
Familiarity with key languages like JavaScript, Node.js, and PHP is highly valued
Benefits
Full medical coverage
Flexible PTO
Wellness reimbursement
Monthly lunch stipend
Donation-matching program
Company
Postman
Postman is a software company that offers a platform for the users to design, develop, test, and organize custom APIs.
501-1000 employees
H1B Sponsorship
Postman has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (6)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$433MKey Investors
Insight PartnersCRVNexus Venture Partners
2021-08-18Series D· $225M
2020-06-11Series C· $150M
2019-06-19Series B· $50M
Leadership Team
Abhinav Asthana
Founder and CEO
Abhijit Kane
Co-Founder
Recent News
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase