Comcast · 8 hours ago
Sr. Analyst, Care Strategy-Xumo
Philadelphia, PA
Full-time
Hybrid
Senior Level
5+ years expComcast's Xumo is a joint venture focused on developing a next-generation streaming platform. The Sr. Analyst, Care Strategy will be responsible for enhancing customer experience through business reengineering efforts and data analysis, collaborating with cross-functional teams to implement process improvements.
Telecom & CommunicationsCloud ComputingVideoInternetTelecommunicationsTVWeb Hosting
Responsibilities
Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal
Develops scalable processes to support and benefit the Company's architecture vision
Deconstructs technical concepts and metrics to facilitate process development
Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics
Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations
Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency
Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment
Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree
5-7 Years of relevant work experience
Experience & understanding of competitor analysis & making recommendations
Ability to evaluate large set data to identify trends, anomalies, and suggested improvements
Bring out of the box thinking for product improvements-based data analysis
Use AI to pull together multiple data sources to drive quality & improve customer experience
Leads analysis and design of existing and new business processes that span multiple areas of the organization
Develops scalable processes to support and benefit the Company's architecture vision
Deconstructs technical concepts and metrics to facilitate process development
Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics
Completes assessments of business processes and documents problem statements, process flows, gap analyses and solution recommendations
Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency
Interacts closely with matrixed cross-functional teams in order to secure alignment
Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
Sports Business Journal
2026-02-13
Company data provided by crunchbase