OP Consulting Group LLC · 1 day ago
Desktop Support Technician
Harrisburg, PA
Full-time
Hybrid
New Grad, Entry LevelOP Consulting Group LLC is seeking a Desktop Support Technician who will focus on Incident Management Support. The role involves providing technical desktop support services, maintaining network connectivity, and managing desktop-related hardware and software.
EducationConsultingHuman ResourcesInformation TechnologyStaffing AgencyTraining
Responsibilities
Providing technical desktop support services in problem-solving the operation of desktop hardware and software
Maintaining network connectivity as well as local printing mechanisms
Installing, configuring, and testing Wi-Fi, VPN, VDI, software, scanners, and other desktop-related hardware devices
Assisting with video technology in conference rooms when necessary
Research and recommend modern technologies for performance, reliability, and customization based on customer needs
Assume varying roles of either an independent project leader or as a highly technical resource for the Incident Management Support Team
Provide incident management services via remote control when an actual desktop visit is avoidable
Accountable for all technical support of Executive Staff
Qualification
Required
Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365 Office products
Excellent customer service awareness and communication skills
Knowledge of hardware desktop, printer, scanner, video
Knowledge of software
Knowledge of imaging workstations using SCCM
Excellent troubleshooting, problem-solving, and organizational skills
Ability to transport/lift boxes/equipment
Ability to work independently and as a member of a team
Knowledge of VPN setup, support, and install
Creating/modifying resource accounts, creating/updating distribution lists, resetting passwords in Active Directory
Knowledge of wireless workstation setup and support
Company
OP Consulting Group LLC
OP Consulting Group LLC, based in Michigan, USA, is a company owned and operated by women.
Founded in 2020
11-50 employees
H1B Sponsorship
OP Consulting Group LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
Funding
Current Stage
Early StageLeadership Team
Venkata Surapaneni
Founder
Company data provided by crunchbase