Alnylam Pharmaceuticals · 6 hours ago
Director, Global Customer Engagement Platforms
Cambridge, MA
Full-time
Hybrid
Director/Executive
$196K/yr - $264K/yr
10+ years expAlnylam Pharmaceuticals is a leader in RNAi therapeutics, and they are seeking a Director for Global Customer Engagement Platforms. This role involves leading business product ownership for CRM and CDP ecosystems to ensure compliant, data-driven customer engagement and managing a team to execute engagement strategies effectively across markets.
BiotechnologyHealthcarePharmaceuticalHealth CareMedicalTherapeutics
Responsibilities
Serve as business product owner for CRM and CDP platforms, setting priorities aligned with enterprise data, engagement, and compliance goals
Define and enforce standards for audience segmentation, data hygiene, consent management, and journey orchestration
Design configuration frameworks for journeys, triggers, and audience activation that support reuse across regions through configuration rather than customization
Partner closely with the International Omnichannel Operations lead to ensure engagement standards are executable and scalable outside the U.S
Translate marketing and omnichannel needs into actionable platform requirements, workflows, and data models
Partner with Omnichannel Operations to ensure data, audiences, and personalization logic are ready prior to campaign launch
Maintain platform documentation, including configuration standards, naming conventions, and data flow definitions
Ensure access controls, role permissions, and audit readiness across internal teams and agencies
Embed privacy, consent, and preference management into all CRM and CDP workflows
Ensure platforms meet data security, retention, and audit requirements under GDPR, HIPAA, and other applicable regulations
Partner with Data Governance and Compliance on incident response and ongoing risk mitigation
Define and track KPIs related to platform performance, adoption, and execution efficiency
Establish feedback loops between Analytics, Operations, and Marketing to improve segmentation and personalization quality
Identify opportunities to automate workflows, improve deliverability, and increase targeting precision over time
Act as the primary business counterpart to IT for CRM and CDP platforms, jointly managing backlog and prioritization
Collaborate with Content Enablement Platforms to ensure content, metadata, and assets integrate cleanly into engagement workflows
Lead enablement and change-management efforts to drive consistent platform adoption across regions
Oversee external vendors and service providers supporting configuration and fulfillment work, enforcing quality and performance standards
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Data Analytics, Engineering, or a related technical discipline
10+ years of experience in CRM, marketing automation, or data-driven customer engagement, including leadership roles in regulated environments
Proven experience as a business product owner for CRM and/or CDP platforms in complex organizations
Deep understanding of segmentation, identity resolution, consent management, and journey orchestration
Hands-on familiarity with data flows, integrations, APIs, and analytics connectivity
Demonstrated ability to design engagement frameworks that scale across regions while meeting local regulatory requirements
Experience partnering with IT on SDLC, release planning, and incident management
Strong systems thinking and judgment in balancing standardization with regional execution needs
Product-minded approach to platform ownership and delivery
Credible partner across IT, analytics, operations, and international stakeholders
Ability to communicate complex technical concepts clearly to business audiences
Preferred
Advanced degree preferred
Experience in pharma or biotech preferred; background in consumer packaged goods or other scaled digital environments a plus
Benefits
Comprehensive benefits including medical, dental, and vision coverage
Life and disability insurance
A lifestyle reimbursement program
Flexible spending and health savings accounts
401(k) with a generous company match
Paid time off
Wellness days
Holidays
Two company-wide recharge breaks
Generous family resources and leave
Company
Alnylam Pharmaceuticals
Alnylam Pharmaceuticals is a biopharmaceutical company focused on the discovery, development and commercialization.
1001-5000 employees
H1B Sponsorship
Alnylam Pharmaceuticals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (18)
2021 (19)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$4.55BKey Investors
Blackstone Life SciencesBlackstone CreditRegeneron
2025-09-09Post Ipo Debt· $661.25M
2022-09-12Post Ipo Debt· $900M
2022-03-04IPO
Leadership Team
Yvonne Greenstreet
Chief Executive Officer
Jeff Poulton
Chief Financial Officer
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