ALSO. · 1 day ago
Customer Support Representative
Seattle
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $27/hrALSO is an electric mobility company focused on creating innovative small EVs. They are seeking a Customer Support Representative to be the first point of contact for customers, providing assistance with inquiries, product knowledge, and order management.
Electric VehicleTransportationManufacturingAutomotive
Responsibilities
Handle customer inquiries via phone, email, live chat, and social media
Provide pre-sale support by assessing a customer's needs and guiding them toward the right product and processing orders and payments
Help customers track orders, manage modifications and cancellations, and process returns and refunds
Maintain a professional, positive, and empathetic attitude during all interactions
Manage and resolve customer complaints, escalating to a supervisor when appropriate
Possess and apply deep product knowledge of ALSO’s products to provide solutions
Troubleshoot and diagnose technical or mechanical issues with ALSO’s products
Educate customers on product features, benefits, and maintenance
Manage warranty requests and claims via 3rd party platforms
Coordinate with other departments, such as product, shipping, and sales, to resolve issues
Communicate customer feedback to internal teams to improve offerings and develop efficiencies
Proactively follow up with customers to improve their experience
Develop new ways to engage customers, such as creating new documentation and help center articles
Qualification
Required
Exceptional Communication: Proven ability to communicate clearly, empathetically, and professionally. This includes excellent listening skills to accurately understand and document customer issues
Passion for the Product: A personal passion for ALSO's mission and products
Technical Troubleshooting: Demonstrated ability to learn and apply in-depth product knowledge to diagnose and troubleshoot technical or mechanical issues
Problem-Solving Skills: Strong critical thinking and problem-solving skills to resolve customer complaints efficiently and effectively
Customer-Focused Mindset: A natural inclination to put the customer first, prioritizing their satisfaction and overall experience
Adaptability and Multitasking: The ability to handle a high volume of customer inquiries across multiple channels while remaining calm and composed under pressure
Team Collaboration: Proven ability to work effectively with colleagues in sales, service, logistics, and product teams to resolve complex customer issues
Attention to Detail: Excellent organizational skills to maintain accurate records of customer interactions, transactions, and feedback
Preferred
Experience in a fast paced customer support environment with a D2C brand
Experience supporting customers with pre-sale and technical support that includes EVs, E-bikes, consumer electronics or similar products
Experience working with Shopify or a similar ecommerce platform
The ability to handle contacts across multiple channels including email, chat, and voice
Clear and concise communication skills with the ability to create a strong feedback loop with internal teams
Benefits
Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options.
One Medical membership and dedicated insurance advocates.
Rich fertility and family building benefits with Progyny.
Flexible time off.
401(k) match.
Company
ALSO.
We’re ALSO, an electric mobility company originally conceived as a part of Rivian.
Founded in 2025
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$305MKey Investors
GreenoaksEclipse Ventures
2025-07-08Series Unknown· $200M
2025-03-26Series Unknown· $105M
Recent News
2025-12-04
2025-11-18
Company data provided by crunchbase