DMI Computer · 6 hours ago
Enterprise Operations Service Delivery Program Manager
Alexandria, VA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a strategic and results-driven Program Manager to lead Enterprise Operations Service Delivery supporting over 6,000 end users across multiple locations. This role involves overseeing Service Desk, Asset Management, and End User Technology operations within a complex federal environment, ensuring operational excellence and continuous improvement initiatives.
SoftwareManufacturingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide day-to-day management and operational accountability across enterprise service delivery
Oversee Service Desk, Asset Management, and End User Technology teams
Lead operations supporting 6,000+ end users across multiple locations
Ensure SLAs are consistently achieved, analyzed, and reported to leadership
Determine and allocate resources to meet operational demands
Oversee IT systems implementation and operational solution delivery
Coordinate across cross-functional teams to ensure seamless service delivery
Drive operational performance, process improvement, and service optimization initiatives
Manage high-level escalations and resolve complex operational challenges
Provide leadership, mentoring, and direction to operations managers and team leads
Deliver executive-level reporting and performance insights
Qualification
Required
Minimum 8 years of management experience in Service Desk, End User Computing, or enterprise operations programs
Minimum 5 years managing programs with at least 50 personnel
Experience leading mission-critical IT operations and systems implementation
Experience delivering enterprise support services across multiple locations
Strong program governance and service delivery management expertise
Bachelor's degree from an accredited institution or equivalent professional experience
Must successfully complete a Public Trust background investigation and/or obtain a Public Trust clearance
Must be a U.S. Citizen
Preferred
PMP (Project Management Professional) certification
ITIL Expert or ITIL Strategic Leader certification
Experience managing large federal IT service delivery contracts
Strong strategic planning and operational governance skills
Excellent executive communication and stakeholder engagement abilities
Experience overseeing enterprise-scale Service Desk and End User support environments
Benefits
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company
DMI Computer
Distribuidor mayorista informático con una trayectoria de más de 30 años de experiencia en sector.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase