Urban League of Portland · 6 hours ago
Program Supervisor
Portland, OR
Full-time
Hybrid
Mid Level
$71K/yr - $82K/yrThe Urban League of Portland is dedicated to empowering African Americans and others to achieve equality in education, employment, and economic security. The Program Supervisor is responsible for supervising housing-related community services for homeless households, providing support to the outreach team, and engaging with the community to expand program partnerships.
Non ProfitEducationHealthcareHuman ResourcesEmploymentHealth Care
Responsibilities
Lead and conduct weekly team huddles and strategize best ways to serve clients and report back to Outreach Program Manager
Conduct weekly one-on-one supervision with outreach staff
Process resident/client intakes and discharges with completion of associated forms
Maintain resident/client files with file audit compliance requirements and enter data into HMIS and Apricot
Provide supportive services in a culturally responsive, non-judgmental manner
Develop comprehensive listing of affordable housing/resources and develop partnerships with landlords who will give Urban League clients priority
Support housing team to help match individuals into permanent supportive housing, community-based, subsidized, treatment focused, shared or other types housing
Advocate for community members with prospective landlords, working closely with Urban League Housing Specialists and community partners to ensure that those who do obtain housing are able to retain it in the long term
Promote culturally responsive mediation between community members and the social service system, the police bureau, mental health and substance use treatment programs, and other service providers
Provide holistic culturally appropriate and accessible health education and information and responsive crisis intervention for community members
Work within existing community groups to identify and address the underlying causes of chronic homelessness while working to engage community members in a wide range of system-level or city, region, and statewide policy interventions to reduce disproportionate homelessness and other health disparities for African American
Maintain all related data tracking systems
Prepare related reports including outcomes, successes and challenges, including generating community member data for monthly reports
Using HMIS and apricot case management software, maintain complete and accurate documentation of staff caseloads and waitlists, service objectives and outcomes as well as other services in accordance with federal, state, county and Urban League policy & guidelines
Maintain complete client records, daily activity logs, caseload trackers, payment assistance trackers, weekly reports, mileage logs, and other reports as directed
Attend staff meetings, lead case conferences, coordinated access meetings, training workshops and community meetings as assigned and related to supportive housing
Support Outreach Lead to develop annual homeless outreach strategy to ensure individuals in the metro area without adequate access to housing are aware of and have access to housing services
Any other duties as assigned
Qualification
Required
Experience in supervising direct service staff
Knowledge of chronic homelessness and housing-related community services
Ability to provide culturally responsive and non-judgmental support services
Experience in data entry and maintaining compliance with file audit requirements
Strong advocacy skills for community members with landlords and service providers
Ability to develop partnerships with landlords and community organizations
Experience in preparing reports and tracking outcomes
Familiarity with HMIS and Apricot case management software
Strong organizational skills to maintain client records and activity logs
Ability to lead team meetings and case conferences
Experience in developing outreach strategies for homeless populations
Company
Urban League of Portland
The Urban League of Portland is an NGO that empowers African-Americans to achieve equality in education, employment, and quality of life.
Founded in 1945
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nkenge Harmon Johnson
President and Chief Executive Officer
Recent News
2025-03-27
Seattle TechFlash
2025-03-26
Company data provided by crunchbase