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Akkodis Group Nordics · 9 hours ago

Developer

positionPlano, TX
timeFull-time
remoteOnsite
senioritySenior Level
money$45/hr - $53/hr
date6+ years exp
Akkodis is seeking a Developer for a Contract with a client. The role involves designing end-to-end Amelia voice/chat experiences and developing voice Bot capabilities with a focus on NLP and backend integrations.
Embedded SoftwareSoftwareEmbedded Systems

Responsibilities

Design end‑to‑end Amelia voice/chat experiences, including dialog flows, intents, entities, and context handling for natural, human‑like conversations
Develop voice Bot capabilities leveraging STT/TTS and NLP to optimize recognition accuracy, latency, and user experience
Integrate Amelia with enterprise systems via REST/SOAP APIs, Webhooks, AWS Connect, ServiceNow, Jira, Rally, SSO/LDAP, and backend services
Build Python/JavaScript utilities and JSON schemas to orchestrate bot logic, automate IT ops, and enable robust error handling and telemetry
Architect scalable conversational solutions, define solution patterns, and deploy/monitor bots across environments with CI/CD best practices
Collaborate with contact‑center and ITSM teams to refine use cases, track KPIs, and continuously improve intent coverage and resolution rates

Qualification

Amelia conversational-AINLPPythonAWS ConnectBackend integrationsVoice Bot designREST/SOAP APIsJavaScriptITSM toolsEnterprise authenticationSoft skills

Required

Bachelor's degree in computer science, engineering, or a related technical field as defined by the client
Candidate must have 6–8 years of relevant experience
Candidate must have direct hands‑on experience with Amelia (IPsoft) and strong integration skills across AWS Connect, backend APIs, ITSM tools, and enterprise authentication systems
Candidate will have strong proficiency in Python, NLP/ML capabilities, and the ability to design and deploy scalable conversational‑AI solutions for voice and chat

Benefits

Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay

Company

Akkodis Group Nordics

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Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology.
dateFounded in 1994
location
Høvik, Akershus, NOR
people-size1001-5000 employees
web-link
http://www.datarespons.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Reiten & Co
2020-03-16Acquired
2009-05-01Private Equity
Company data provided by crunchbase