Prorec Resource Solutions, LLC · 13 hours ago
Desktop Support Technician/System Administrator
Harrisburg, PA
Full-time, Contract
Hybrid
Entry, Mid LevelProrec Resource Solutions, LLC is seeking a Desktop Support Technician/System Administrator to support the Employment, Banking and Revenue Delivery Center Technology Services Office. The role focuses on incident management support and desktop technical services, providing technical support for hardware and software issues to executive staff and agency users both remotely and onsite.
ConsultingBig DataHuman ResourcesDatabaseRecruiting
Responsibilities
Provide technical desktop support for hardware and software issues
Troubleshoot Windows and Mac operating systems and COTS applications
Install, configure, and test Wi-Fi, VPN, VDI, scanners, printers, and other desktop hardware
Support video conferencing technology in conference rooms
Maintain network connectivity and local printing mechanisms
Perform software installations, removals, and workstation imaging using SCCM
Provide remote support via remote control tools when onsite visits are avoidable
Create, modify, and manage user and resource accounts in Active Directory
Create and update distribution lists in Active Directory
Perform password resets in Active Directory
Use Commonwealth User Provisioning and Self-Service (CUPSS) for account management
Coordinate with vendors for onsite hardware repairs
Research and recommend technologies for performance and reliability improvements
Support EBR executive staff with technical issues
Transport and deploy hardware equipment as required
Qualification
Required
Thorough knowledge and use of ServiceNow or an asset management system
Expert knowledge of Windows OS and O365 Office products
Experience troubleshooting Windows and Mac operating systems
Experience supporting VPN setup, installation, and connectivity
Experience supporting VDI connectivity
Experience imaging workstations using SCCM
Experience supporting desktop hardware including printers, scanners, and video equipment
Experience creating and modifying user and resource accounts in Active Directory
Experience creating and updating distribution lists in Active Directory
Experience performing password resets in Active Directory
Experience using CUPSS for account provisioning
Knowledge of wireless workstation setup and support
Strong troubleshooting and problem-solving skills
Excellent customer service awareness and communication skills
Ability to work independently and within a team environment
Ability to transport and lift boxes and equipment
Ability to resolve technical issues with users over the phone
Ability to think and act under pressure
Strong organizational skills
Professional etiquette
Company
Prorec Resource Solutions, LLC
ProRec Resource Solutions (PRRS) is a WOSB and SDVOSB Consulting firm managed by a strong, experienced, and ethical leadership team, with each member having more than 20 years of experience in professional IT business & Staffing solutions.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase