Dayrise Residential · 9 hours ago
Systems Support Specialist - Dayrise Residential
United States
Full-time
Remote
Entry Level
$24/hr - $33/hr
2+ years expDayrise Residential is a forward-thinking property management company committed to operational excellence. They are seeking a Systems Support Specialist to support their property management software platforms by assisting users, troubleshooting system issues, and ensuring operational systems run smoothly.
Real EstateProperty ManagementResidential
No H1B
Responsibilities
Provide end-user support for property management software and related systems
Respond to user inquiries via ticketing system, email, and phone
Troubleshoot and resolve software and system-related issues
Manage and update support tickets, including prioritization and follow-up
Identify trends in support requests and assist with root cause analysis
Assist with system implementations, rollouts, and conversions
Set up and maintain user accounts, permissions, and access controls
Reset passwords and modify system access as needed
Develop FAQs and documentation to support system users
Support special projects and operational initiatives as assigned
Qualification
Required
High School Diploma or equivalent required
Strong customer service mindset and communication skills
Ability to explain technical concepts clearly and effectively
High comfort level with troubleshooting and problem solving
Strong organizational skills with the ability to manage multiple tasks
Proficiency with Microsoft Excel, Word, and Outlook
Preferred
Intermediate to advanced experience with property management systems (Onesite preferred)
2–3 years of relevant systems or property management software experience preferred
Prior Help Desk or technical support experience is a plus
Benefits
Paid Time Off
Company Paid Holidays
Paid Parental Leave
Medical, Dental, Vision + HSA/FSA
Employee Assistance Program
Monthly Cell Phone Allowance
401K Retirement plan plus Employer Match
Opportunities for growth and advancement
Company
Dayrise Residential
DayRise Residential specializes in multifamily housing, acquisition, property improvement and maintenance.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Benjamin Schor
Co-Chief Executive Officer
Melissa F. Morales, CPA
Chief Financial Officer
Recent News
Business Journals
2022-01-04
Company data provided by crunchbase