Ardent Eagle Solutions · 8 hours ago
IT Specialist I
Washington, D.C., DC, US
Full-time
Onsite
Entry Level
1+ years expArdent Eagle Solutions is a mission-focused government contracting firm providing professional, administrative, and technical support services to federal agencies. The IT Specialist I supports the implementation, operation, and maintenance of automated IT systems, collaborating with organizations to define requirements and diagnose system issues.
Information TechnologyInformation ServicesTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage IT automated systems supporting implementation and operations activities
Work with supported organizations to define system requirements and SLAs
Analyze and diagnose hardware, software, systems, and workflow problems
Troubleshoot medium to complex issues across applications, operating systems, and IT equipment
Develop or oversee development of work instructions aligned with policies and standards
Ensure solutions are implemented in accordance with required approvals and compliance guidelines
Support documentation of system configurations and operational procedures
Coordinate with project leadership on issue resolution and system improvements
Monitor system performance and recommend enhancements as needed
Report to a project leader or manager
Qualification
Required
Approximately one (1) to four (4) years of experience in IT systems support or related field
Experience analyzing and resolving hardware and software issues
Familiarity with defining service level agreements (SLAs)
Ability to troubleshoot moderately complex technical and workflow problems
Strong analytical and problem-solving skills
Ability to develop technical documentation and work instructions
Effective written and verbal communication abilities
Bachelor's Degree (BS/BA) in Information Systems, Computer Science, or related field required; OR equivalent combination of education and relevant experience
Benefits
Medical/Dental/Vision Coverage
Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off
Company
Ardent Eagle Solutions
Ardent Eagle Solutions is an IT company specializing in providing IT & technical services to DoD, Intelligence Community & other Federal.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Seattle TechFlash
2025-06-27
Company data provided by crunchbase