Okta · 9 hours ago
Customer First Strategy and Operations Intern (Summer 2026)
San Francisco, California
Internship
Onsite
Intern
Start in 2026 SummerOkta is The World’s Identity Company, providing secure access and authentication solutions. They are seeking two Customer First Strategy and Operations Interns to gain hands-on experience in Customer Success and Renewals Operations, focusing on sales process optimization and operational efficiency.
Enterprise SoftwareCyber SecurityCloud ComputingSoftwareCRMIdentity ManagementIT InfrastructureManagement Information SystemsWeb Development
Responsibilities
Help maintain the internal knowledge base and toolkits, as well as playbooks for our CSMs and TAMs
Assist in building and optimizing dashboards to track Key Performance Indicators (KPIs) as well as overall growth metrics
Shadow team members to document standard operating procedures (SOPs) for the CS Operations department
Support the management and enhancement of our Gainsight and Salesforce systems, and reporting dashboards
Triage and troubleshoot operational issues and optimize our systems as well as gather, analyze, and present data and information from multiple data sources and support ad-hoc requests from the Renewals and other Customer First teams
Drive process improvements that improve overall data integrity as well as draft and publish key process and policy documentation that is critical to our responsibility and the functions we support
Develop and present recommendations based on data analysis and industry best practices
Qualification
Required
Currently pursuing a Bachelor's degree in Business, Economics, Data Analytics, or a related field with an expected graduation date of Dec. 2026 or May/June 2027
Strong analytical skills with proficiency in Excel and Google Sheets (Salesforce and Tableau experience is a plus)
Interest in sales strategy, business operations, process optimization, or customer success
Excellent communication and collaboration skills to work with cross-functional teams
Self-motivated, detail-oriented, and eager to learn in a fast-paced environment
Benefits
Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Company
Okta
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers.
Founded in 2009
5001-10000 employees
H1B Sponsorship
Okta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (133)
2023 (108)
2022 (201)
2021 (142)
2020 (120)
Funding
Current Stage
Public CompanyTotal Funding
$1.23BKey Investors
Andreessen Horowitz,Greylock,Sequoia CapitalSequoia CapitalAndreessen Horowitz
2020-06-08Post Ipo Equity· $1B
2017-04-06IPO
2017-03-30Secondary Market
Leadership Team
Todd McKinnon
CEO & Co-Founder
Frederic Kerrest
Vice-Chairman & Co-Founder
Recent News
legacy.thefly.com
2026-02-05
2026-02-05
Company data provided by crunchbase