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Senior Manager, National Customer Programs jobs in United States
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Clean Earth · 9 hours ago

Senior Manager, National Customer Programs

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date7+ years exp
Clean Earth is focused on advancing a national strategy for customer programs, and they are seeking a Senior Manager to lead a team managing the National Accounts portfolio. This role involves ensuring program excellence throughout the customer lifecycle, driving continuous improvement, and fostering cross-functional alignment to strengthen customer relationships.
SustainabilityEnvironmental Engineering

Responsibilities

Lead, coach, and develop a team of National Account Program Managers responsible for some of the company’s largest national customers
Establish clear expectations, performance metrics, and development plans to ensure a high-performing, customer‑centric organization
Foster a culture of accountability, collaboration, data‑driven decision making, and continuous improvement
Oversee program execution across national accounts to ensure operational reliability, contract compliance, and financial health
Develop and implement strategies to enhance customer experience, improve service efficiency, and drive cross-selling opportunities
Review and optimize resource allocation across the PM team based on customer complexity, portfolio size, and strategic importance
Serve as an executive escalation point for key national accounts, ensuring service issues and strategic needs are addressed promptly
Partner with Sales and National Accounts leadership to support renewals, expansion opportunities, and customer business reviews
Build and maintain strong relationships with customer leadership teams, focusing on long-term partnership and value creation
Collaborate closely with Operations, Dispatch, Sustainability, Finance, and IT teams to ensure seamless service delivery and program execution
Represent customer and program management needs in internal forums, driving improvements in service models, technology platforms, and processes
Lead cross-functional initiatives to reduce service failures, streamline communication, and increase efficiency at scale
Guide the development of reporting tools and dashboards for internal use and executive-level customer presentations
Analyze portfolio trends and drive data-backed recommendations for efficiency, sustainability, and program enhancements
Support pricing strategy, contract negotiations, and RFP development in partnership with Sales and Finance
Lead initiatives to standardize processes, improve program scalability, and elevate the customer experience
Identify and implement technology solutions that enhance visibility, communication, and operational performance
Develop and refine program management processes, SOPs, and best practices

Qualification

Financial acumenCustomer relationship managementProject managementMicrosoft OfficeSalesforceData-driven decision makingCross-functional collaborationTeam coachingProcess optimizationWaste profilingRCRA regulationsDOT regulationsCommunication skills

Required

Degree from an accredited college or university in Environmental Sciences, Business Administration, Marketing, or similar areas of study, coupled with a minimum of 5 years of account management experience in either sales or customer-facing
7-12 years of experience in customer service, waste & recycling, or national accounts management
Minimum 2 years of people leadership experience, ideally managing customer-facing teams
Strong financial acumen, including revenue forecasting, cost‑to‑serve analysis, and contract management
Ability to manage large portfolios, navigate operational complexity, and build strong cross-functional partnerships
Strong communication skills, executive presence, and customer relationship expertise
Proficiency in Microsoft Office, Salesforce, CRM platforms, analytics tools, and advanced Excel/reporting skills
Strong customer service and project management skills
Understanding of waste profiling, RCRA, and DOT regulations
Strategic Leadership & Vision
Team Coaching & Talent Development
Customer Relationship Management
Operational & Financial Acumen
Data‑Driven Decision Making
Process Optimization
Cross-Functional Collaboration
Executive Communication

Benefits

Health, dental and vision insurance
Life insurance and disability plans
401k with company matching

Company

Clean Earth

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At Clean Earth, we bring together top-tier talent, exceptional service, and one of the nation’s largest networks of treatment, recycling, and sustainability solutions.
dateFounded in 1993
location
Plainville, Connecticut, USA
people-size1001-5000 employees
web-link
http://www.phoenixsoilllc.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2016-04-01Acquired
Company data provided by crunchbase