Refresh Franchising®️ · 9 hours ago
Customer Support Representative
Akron, OH
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrRefresh Franchising®️ is a well-known company providing services to the Multi-family industry. They are currently seeking a Customer Support Representative responsible for processing work order requests and answering customer inquiries through various communication channels.
ConstructionHome ServicesCommercialFacilities Support ServicesJanitorial Service
Responsibilities
Answer inbound calls
Process new work requests in our system
Relay critical information to our team
Explain our services to cliental and answer other questions
Route customers to the appropriate staff or department
Make outbound calls to customers to confirm information, update them on status, or gather feedback
Respond to emails and other types of electronic communications
Collection inquiry calls to corporate clients as needed
Process phone payments
Qualification
Required
Friendly and respectful personalities
Good verbal and written communication skills
Ability to navigate and operate computer programs
Excellent organizational skills
Dependable and reliable
Experience in a call center or customer service is a huge plus
Available weekdays during daytime hours
Benefits
A respectful, positive and friendly work environment
Fantastic & rapid advancement opportunities
Weekly pay via direct deposit
Paid time off (2 weeks per year)
Company
Refresh Franchising®️
Refresh Franchising offers a unique business model centered on efficient apartment turnover.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adam Ferracane
Managing Partner
Recent News
Company data provided by crunchbase