RAPIDFORT · 9 hours ago
Senior Technical Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $150K/yr
4+ years expRAPIDFORT is seeking a Senior Technical Support Engineer to join their post-sales technical team. This role focuses on providing customer support, managing escalations, and debugging technical issues in Kubernetes and cloud-native environments.
Cloud ComputingCyber SecuritySaaSSoftwareInformation TechnologyCloud ManagementCloud Security
No H1B
U.S. Citizen Only
Responsibilities
Act as a technical escalation point (Tier 2 / Tier 3) for enterprise customers post-sale
Own technical follow-ups for key customers, including:
Regular cadence check-ins
Understanding customer roadmaps
Aligning internal delivery and issue resolution with customer priorities
Serve as the technical bridge between customers, customer success, and engineering
Debug issues related to:
Kubernetes deployments
Cloud-native runtime environments
Platform tooling and curated images
Reproduce customer issues, collect logs/telemetry, isolate root causes, and document findings
Provide engineering with actionable, well-scoped problem statements, not raw tickets
Track issues through resolution and communicate timelines and updates back to customers
Identify recurring customer issues and usage patterns
Translate findings into:
Product enhancement requests
New use cases
Process improvements
Contribute to internal knowledge bases, runbooks, and escalation playbooks
Work closely with:
Engineering (for root cause analysis and fixes)
Solutions Engineering (to support post-sales handoff)
Customer Success (to ensure customer health and retention)
Occasionally support live customer calls when deep technical expertise is required
Qualification
Required
Strong Kubernetes fundamentals, including: Deployments in varied customer environments, Troubleshooting runtime and infrastructure issues, Understanding how Kubernetes interacts with cloud platforms
Experience debugging cloud-native platforms, not just deploying them
Ability to read logs, understand system behavior, and reason through distributed systems issues
Scripting or automation experience (e.g., shell, Python, pipeline tooling) is a strong plus
4–10+ years of relevant experience, with flexibility for exceptional candidates
Background may include: Technical Support / Escalation Engineering, Solutions Engineering (with strong post-sales exposure), Cloud / Platform Engineering with customer-facing responsibilities
Demonstrated experience supporting enterprise customers in production environments
Strong communicator — able to explain technical issues clearly to customers
Comfortable owning problems end-to-end
Calm under pressure during customer escalations
Curious, adaptable, and quick to learn new products
Flexible mindset — role will evolve as the platform and customer base grow
U.S. citizenship is required, and candidates must be eligible to meet applicable security and background requirements
Company
RAPIDFORT
RapidFort provides software supply chain security solutions for identifying and reducing vulnerabilities in containerized applications.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.75MKey Investors
Blue Cloud Ventures,Forgepoint CapitalAlumni VenturesFelicis
2026-02-03Series A· $42M
2025-06-20Seed
2024-08-27Seed
Leadership Team
Mehran Farimani
Co-Founder and CEO
Rajeev Thakur
Co-Founder & CTO
Recent News
2026-02-06
2026-02-06
vcnewsdaily.com
2026-02-05
Company data provided by crunchbase