NTT DATA North America · 2 hours ago
Operations Analyst
Herndon, VA
Contract
Onsite
Mid Level
3+ years expNTT DATA North America is a leading business and technology services provider, committed to accelerating client success through responsible innovation. They are seeking a detail-oriented Operations Analyst to support federal business development and capture operations, focusing on Salesforce administration, data analytics, and process optimization.
Cloud ComputingConsultingMarketingInformation TechnologyDigital MarketingInformation ServicesIT Management
Responsibilities
Manage the Salesforce platform, including user training, onboarding/offboarding, and issue resolution
Maintain data integrity across multiple Salesforce Orgs and perform bulk updates using Salesforce Data Loader
Enforce CRM governance, including naming conventions, required fields, stage definitions, and contact/account hierarchy
Partner with BD and Capture leads to maintain account and opportunity records, next steps, customer touchpoints, and capture milestones in the CRM
Develop and maintain Power BI dashboards and Salesforce reports for pipeline visibility and leadership readouts
Build weekly and monthly pipeline reports highlighting key changes, risks, aging opportunities, and required actions
Apply NTT DATA Federal qualification standards and stage-gate criteria to support go/no-go decisions
Schedule and facilitate Growth Office gate reviews, managing agendas, pre-reads, decisions, and action items
Ensure owners close actions on time and maintain accountability throughout the process
Support pipeline meetings and capture milestone tracking
Produce concise customer and opportunity briefs for priority accounts in Civilian agencies
Research mission priorities, procurement signals, contract vehicles, and known stakeholders
Curate and update Growth Office reference materials including capability one-pagers, past performance summaries, and competitor snapshots
Manage internal SharePoint portal, including monthly homepage updates and All Hands content posting
Maintain pursuit artifacts and trackers for Capture and Proposals teams
Support Solutions Team with Teams site management and distribution lists
Coordinate across BD, Capture, Solutions Architecture, Pricing, and Proposals to ensure clear handoffs and milestone completion
Support compliance and quality alignment for internal audits and repeatable execution
Identify process improvement opportunities and implement automation solutions
Qualification
Required
Bachelor's degree in Business Administration, Information Technology, or related field
Minimum 3 years of experience in Salesforce administration and development
Proficiency in Excel, Power BI, PowerPoint, SharePoint, SOQL, and Python
Experience with CRM data management, reporting, and analytics
Excellent organizational, communication, and project coordination skills
Ability to work in a fast-paced environment and manage multiple priorities
Preferred
Strong understanding of federal business development and capture processes
Experience with LinkedIn Sales Navigator administration is a plus
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2026-02-12
Business Wire
2026-02-10
Company data provided by crunchbase