First City Credit Union · 8 hours ago
Payments Operations Manager
Altadena,CA,US
Full-time
Onsite
Mid, Senior Level
$84K/yr - $126K/yr
3+ years expFirst City Credit Union is seeking a Payments Operations Manager to lead and oversee payment operations. The role involves managing a team, ensuring compliance with regulations, and driving process improvements to align with the organization's strategic goals.
Banking
Responsibilities
Lead and oversee payment operations, including ACH, wires, check processing (Check 21, ATM, mobile deposit), and payroll, ensuring accuracy, efficiency, and compliance
Provide day‑to‑day leadership for the team, including scheduling, coaching, performance management, hiring support, and staff development
Drive process improvements and operational enhancements that support the organization's Digital First Strategy and strategic goals
Partner with internal teams and leaders to align operations with organizational priorities and deliver strong service to members
Ensure compliance with all applicable regulations and standards (including NACHA and payment processing requirements) and proactively manage operational risk and fraud trends
Monitor performance through reporting, dashboards, and key metrics, using insights to improve results and accountability
Serve as an escalation point for complex operational or member issues and provide backup support as needed
Qualification
Required
Associate's degree in Business or equivalent specialized professional certification/training
Three to five years of experience in payment operations within a financial institution, including ACH, wires, checks, and payroll processing
Minimum three years in a direct supervisory or managerial role, preferably in a financial institution
Demonstrated experience with NACHA rules and regulatory compliance
Working knowledge of payment processing systems (e.g., Symitar, Check 21 platforms, ACH and wire transfer systems)
Strong understanding of regulatory requirements and risk management in electronic payments
Preferred
Accredited ACH Professional (AAP) certification
Relevant check processing certifications (e.g., Check Payments Certification)
Benefits
Medical, dental, and vision insurance
Life insurance
401k Retirement Plan (matching contribution=5%, immediate vesting)
Paid Time Off (PTO)
Paid Holidays
Educational Reimbursement
Company
First City Credit Union
First City Credit Union is a nation leading 5-star rated credit union.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nav Khanna
President & CEO
Lixa Marie Anderson, MBA, CSM, ITIL
Chief Information Officer
Company data provided by crunchbase