eTeam · 9 hours ago
Senior Program Manager
Atlanta, GA
Contract
Onsite
Senior Level, Lead/Staff
$70/hr - $75/hr
10+ years expeTeam is seeking a seasoned Senior Program Manager to lead their most complex digital and operations initiatives. The role involves orchestrating cross-functional delivery and ensuring alignment with various stakeholders while managing multiple platforms and integrations.
Information Technology
Hiring Manager
Shubhro Biswas
Responsibilities
Drive design, build, testing for multi brand combo stores with 1P (owned) and 3P (3rd Party) delivery orchestration
Coordinate Simphony POS current? future state, above store systems, store operations readiness, training, and rollout sequencing
Align and integrate the digital platform with third parties: (Vromo, Auth0 (tenant/permissions), Partner Integration Platform, and POS Adapters) for multi menu/multi POS environments
Run a tight governance cadence across Product, Engineering, Store Ops, Data/Analytics, Security/Identity, and Partner teams
Clarify and converge requirements and design (noting some front end experiences may stagger per plan) and maintain a clear decision calendar
Coordinate with marketplaces/3PF, Non Trad, and other Non Trad partnerships (HMSHost, Love’s, WKRP, etc.); manage dependencies, SLAs, and testing
Ensure alignment with business cases, cost centers, ServiceNow project setup, and VNDLY contractor gating; support MC Tech/CapComm cycles
Maintain a single source of truth in Confluence/Jira; manage RAID, dependencies, and status communications tailored for executive audiences
Qualification
Required
10–15+ years program/project leadership in QSR or large retail across digital ordering, delivery, and store systems
Proven execution in multi brand or multi POS environments; strong Simphony POS background preferred (Brink/Toast helpful)
Hands on with 1P/3P delivery orchestration, marketplace integrations, and driver/dispatch platforms (Vromo a plus)
Demonstrated ability to bridge platform, product, and store operations—from business outcomes to technical epics and operational playbooks
Drives and persists, connects dots quickly, excels at cross functional alignment & communication, and remains calm under pressure (explicit client needs)
Governance and financial fluency: business case mechanics, capitalization rules, cost center alignment, ServiceNow, VNDLY
Tools: Jira/Confluence (Atlassian), ServiceNow, strong PowerPoint/Excel storytelling; executive ready written and verbal comms
Preferred
Auth0 tenant/permission modeling across multiple brands
Middleware/API/eventing experience with a Partner Integration Platform
Data/Reporting workflows for delivery operations and executive dashboards
Exposure to Non Traditional retail footprints (airports, travel centers, big box)
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
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