AAA National · 9 hours ago
Strategic Program Manager, Travel Services (Hybrid)
AAA National is seeking a seasoned Strategic Program Manager to lead their Car Rental Program partnerships across multiple national brands. This role oversees partner performance, drives strategic initiatives, and supports operational and financial objectives while collaborating with internal departments and external stakeholders.
Consumer Services
Responsibilities
Full operational oversight of the AAA Car Rental Program partnerships
Management of contractual SLAs, KPIs, and performance metrics
Strategic business reviews with senior management and club executives
Advisory group and executive committee coordination
Competitive research and market benchmarking
Financial performance tracking and forecasting
Cross-functional collaboration with marketing and internal stakeholders
Annual Top Performing Club Awards program and recognition events
Qualification
Required
8–10 years of program management or strategic relationship management experience
Demonstrated contract negotiation and partner management expertise
Strong financial and accounting acumen
Advanced program and project management skills
Experience in KPI development, forecasting, and strategic account planning
Strong executive presence and stakeholder influence skills
Proficiency in Tableau and Excel
Excellent communication and relationship-building capability
Bachelor's degree required
Preferred
MBA preferred
Benefits
Participation in AAA, Inc.'s Annual Incentive Plan
Flexible work environment
Collaboration
Innovation
Work-life balance
Hybrid work model
Company
AAA National
Discover Your Next Career with AAA National From creating innovative member benefits to delivering best-in-class roadside assistance, AAA National offers a wide range of career paths.