UNC Health · 8 hours ago
Manager Information Technology - Epic Digital Health
United States
Full-time
Remote
Mid Level
$59.51/hr - $85.54/hr
3+ years expUNC Health is an inclusive organization with a mission to improve health and well-being. The Manager – Epic Digital Health provides operational and strategic leadership for Epic patient engagement platforms, overseeing a team responsible for system configuration, optimization, and project implementation.
Medical DeviceNon ProfitHealthcareWellnessHospitalAddiction TreatmentHealth CareHealth Diagnostics
Responsibilities
Directly supervises Epic analysts supporting MyChart, MyChart Bedside, Nurse Triage, Cheers, and Hello World
Establishes team goals, performance expectations, and professional development plans
Conducts performance evaluations and provides coaching and feedback
Ensures appropriate staffing levels and cross-training to support operational continuity
Fosters a collaborative, service-oriented, and patient-centered team culture
Oversees day-to-day operations of Epic Digital Health platforms
Ensures timely resolution of incidents, service requests, and system issues
Establishes and monitors operational metrics related to system performance, adoption, and service levels
Oversees Epic upgrade planning, testing coordination, and deployment activities
Maintains system configuration standards and documentation
Develops and maintains a digital health platform roadmap aligned with enterprise strategy
Leads governance processes related to change management, prioritization, and resource allocation
Collaborates with enterprise leaders to evaluate and implement new Epic functionality
Identifies opportunities to optimize workflows and improve patient engagement through Epic tools
Ensures adherence to organizational policies, HIPAA regulations, and Epic security standards
Maintains appropriate access controls and system integrity safeguards
Supports audit readiness and regulatory reporting requirements
Serves as liaison between ISD and clinical, operational, marketing, and revenue cycle stakeholders
Facilitates stakeholder meetings to gather requirements, communicate system updates, and manage expectations
Ensures high levels of customer satisfaction through proactive engagement and issue resolution
Assists in development and management of operating and capital budgets related to Epic Digital Health initiatives
Monitors project budgets and resource utilization
Participates in vendor contract evaluation and management, as applicable
Oversees planning and execution of Epic Digital Health projects
Ensures adherence to project timelines, scope, and quality standards
Provides consultative guidance regarding Epic system capabilities and configuration
Coordinates cross-functional testing, training, and go-live support
Qualification
Required
Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience)
If a Bachelor's degree: Three (3) years of relevant experience
If an Associate's degree: Seven (7) years of relevant experience
If a High School diploma or GED: Eleven (11) years of relevant experience
Directly supervises Epic analysts supporting MyChart, MyChart Bedside, Nurse Triage, Cheers, and Hello World
Establishes team goals, performance expectations, and professional development plans
Conducts performance evaluations and provides coaching and feedback
Ensures appropriate staffing levels and cross-training to support operational continuity
Fosters a collaborative, service-oriented, and patient-centered team culture
Oversees day-to-day operations of Epic Digital Health platforms
Ensures timely resolution of incidents, service requests, and system issues
Establishes and monitors operational metrics related to system performance, adoption, and service levels
Oversees Epic upgrade planning, testing coordination, and deployment activities
Maintains system configuration standards and documentation
Develops and maintains a digital health platform roadmap aligned with enterprise strategy
Leads governance processes related to change management, prioritization, and resource allocation
Collaborates with enterprise leaders to evaluate and implement new Epic functionality
Identifies opportunities to optimize workflows and improve patient engagement through Epic tools
Ensures adherence to organizational policies, HIPAA regulations, and Epic security standards
Maintains appropriate access controls and system integrity safeguards
Supports audit readiness and regulatory reporting requirements
Serves as liaison between ISD and clinical, operational, marketing, and revenue cycle stakeholders
Facilitates stakeholder meetings to gather requirements, communicate system updates, and manage expectations
Ensures high levels of customer satisfaction through proactive engagement and issue resolution
Assists in development and management of operating and capital budgets related to Epic Digital Health initiatives
Monitors project budgets and resource utilization
Participates in vendor contract evaluation and management, as applicable
Oversees planning and execution of Epic Digital Health projects
Ensures adherence to project timelines, scope, and quality standards
Provides consultative guidance regarding Epic system capabilities and configuration
Coordinates cross-functional testing, training, and go-live support
Company
UNC Health
Our mission is to improve the health and well-being of North Carolinians and others whom we serve.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Ellington
President UNC Health Care - Network Hospitals and EVP CFO UNC Hospitals at Chapel Hill
Jeff Lindsay
President and Chief Operating Officer
Recent News
2025-09-12
Seattle TechFlash
2025-04-22
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