U.S. Department of Veterans Affairs · 7 hours ago
Program Support Assistant
Lexington, KY
Full-time
Onsite
Entry Level
$50K/yr - $66K/yr
1+ years expU.S. Department of Veterans Affairs is seeking a Program Support Assistant to perform administrative and program analysis work for the Caregiver Support Program. The role involves managing data, providing support to customers, and ensuring program compliance while performing various clerical duties.
National DefenseGovernmentPublic SafetyHealthcareMedicalNational Security
Responsibilities
Caregiver Support Program (CSP) is a clinical program that focuses on the needs of both the eligible Veteran/Servicemember and the eligible Primary and Secondary Family Caregivers
Creates and manages various spreadsheets - queries and reports for use in reporting statistical data to higher levels of management (e.g. - medical center and national levels)
Utilizes computers - report and spreadsheet creation and management to include data mining - generating reports and pulling data from various sources
Organizes and maintains records in support of activities associated with environment and facilities management
Provides programmatic support in key areas to include technical support - maintenance and data mining/reporting
Interacts with customers with a diverse and varied background in person - via telephone - email or other correspondence
Implements customer service principles - patient rights and responsibility - and service recovery and has the ability to interact with tact and diplomacy while presenting oneself in a professional manner
Interacts with customers to obtain and clarify information - provide assistance - resolve problems - clarify concerns and coordinate activities
Performs maintenance on databases - independently resolves technical equipment problems/issues with patients - caregivers and vendors
Manages purchase requests as a fund control point clerk
Projects/tracks the annual estimates of programmatic costs and responsible for compiling various budget reports as well as maintaining accurate account of actual expenditures
Prepares clinical and administrative records/charts
Performs time-keeping duties for the service utilizing VA time-keeping software
Performs clerical duties to include faxing - filing - typing - using computer applications - assuring accurate and prompt communications - coordinating meetings - completing work orders and copying - etc
Performs other duties as assigned
Qualification
Required
Applicants must meet all requirements by the closing date of this announcement - 02/23/2026
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
For a GS-07 position you must have served 52 weeks at the GS-06
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials
If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement
In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment
You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization
Examples of specialized experience would typically include - but are not limited to: providing administrative and clerical support to a multi-disciplinary team in support of the mission of the organization
Strong ability to work independently to organize and prioritize duties and responsibilities
Manage and analyze various spreadsheets - queries and reports for statistical data
You will be rated on the following Competencies for this position: Data Administration, Customer Service (Clerical/Technical), Information Management, Computer Skills
Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social)
You will receive credit for all qualifying experience - including volunteer experience
Note: A full year of work is considered to be 35-40 hours of work per week
Part-time experience will be credited on the basis of time actually spent in appropriate activities
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment
The work is generally sedentary in nature; however the emotional and physical stress resulting from frequent contacts with distressed individuals - some of whom may be dangerous to self or others - makes the work more demanding than most sedentary positions
Company
U.S. Department of Veterans Affairs
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H1B Sponsorship
U.S. Department of Veterans Affairs has a track record of offering H1B sponsorships. Please note that this does not
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reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (3)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
Recent News
2026-02-07
2026-01-23
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