U.S. Department of Veterans Affairs · 7 hours ago
Program Support Assistant
Columbia, SC
Full-time
Onsite
Entry Level
1+ years expU.S. Department of Veterans Affairs is dedicated to providing support for Veterans and their families. The Program Support Assistant will assist the Fisher House Manager in managing operations and ensuring a comfortable environment for guests. Responsibilities include administrative support, scheduling, maintaining records, and providing customer service.
National DefenseGovernmentPublic SafetyHealthcareMedicalNational Security
No H1B
U.S. Citizen Only
Responsibilities
Performs administrative and program support functions to ensure effective day-to-day operation of the Fisher House in support of Veterans, Active Duty Service Members, and their families
Assists with scheduling and coordination of available guestrooms, including guest check-ins, check-outs, and orientation of guests upon arrival
Establishes, maintains, and updates automated databases and records related to Fisher House operations, including occupancy, census data, guest demographics, referral sources, average length of stay, volunteer hours, donations, and equipment
Maintains accurate written and electronic records, reports, logs, and correspondence in accordance with established policies, procedures, and directives
Ensures compliance with health, safety, sanitation, privacy, and security requirements by monitoring facility conditions and reporting concerns to management
Provides customer service to Veterans, family members, staff, volunteers, and stakeholders, ensuring a safe, comfortable, and supportive environment
Responds to urgent or sensitive situations involving guests by assessing circumstances and taking appropriate action or referring matters to the Fisher House Manager or Assistant Manager
Works closely with Fisher House leadership to coordinate daily operations and support implementation of policies and procedures
Uses office automation software (e.g., word processing, spreadsheets, databases) to enter, retrieve, track, and report program information
Supports maintenance of a welcoming, non-clinical environment that promotes rest, recovery, and social interaction for guests
Performs other related duties as assigned
Qualification
Required
One year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization
Providing clerical or administrative support in an office, healthcare, hospitality, or residential support environment
Maintaining records, logs, or automated databases by entering, tracking, and retrieving information
Assisting with the scheduling, coordination, or tracking of rooms, services, resources, or program activities
Preparing or reviewing routine correspondence and reports to ensure accuracy, proper format, and completeness
Providing customer service and responding to inquiries from diverse populations
Following established policies, procedures, and safety or sanitation guidelines
4 years above high school in an accredited business, secretarial or technical school, junior college, college or university
Combination of specialized experience and education beyond the first 60 semester hours (i.e., beyond the second year)
Must pass initial and recurring physical exams to operate government vehicles to transport Veterans and families
Frequent walking, climbing stairs, standing, carrying household items and files, and driving an automobile are required
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs and other organizations
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities
Company
U.S. Department of Veterans Affairs
Welcome to the United States Department of Veterans Affairs (VA) Official LinkedIn page.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
Recent News
2026-02-07
2026-01-23
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