Bluefin Payment Systems · 7 hours ago
Technical Support Specialist II
Virginia, United States
Full-time
Onsite
Entry Level
1+ years expBluefin Payment Systems is revolutionizing data security within the integrated payments industry, protecting over 35,000 companies worldwide. The Technical Support Specialist II will work directly with clients to set up and troubleshoot POS terminals, integrated POI solutions, and e-commerce gateways, ensuring exceptional customer support and technical expertise.
Telecom & CommunicationsCyber SecurityEducationFinanceFinTechSoftwareHigher EducationTelecommunications
Responsibilities
Resolving POS gateway and software inquiries from merchants and partners
Performing as the point of escalation for POS gateway and software service inquiries from our Sales team
Partnering with Sales teams to provide product input for POS solutions
Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems
Identifying, reporting, troubleshooting, and resolving ecommerce, point-of-sale and P2PE security application issues
Deploying hardware, gateway and security application solutions to customers using internet-based deployment vendor portal
Must be proactive and take ownership in responses of customer tickets via phone, Salesforce cases, web-based chat and other methods and follow through to resolution
Ability to work a flexible and on-call schedule as required
Qualification
Required
High school diploma; college degree in technical field highly preferred
Must be a self-starter with the ability to learn new applications and systems quickly
Must be able to multi-task, work in a fast paced, turn-key environment, and be willing to work overtime as requested by manager (on-call is required for this position)
Excellent and adaptable communication skills (both written and verbal), along with excellent interpersonal skills working directly with customers and internal colleagues
Must be a team player, results-driven, and a data-gathering problem solver
Must be proficient in Microsoft Office with ability to learn and use Salesforce CRM system
Preferred
Preferred of one (1) year of technical support experience with basic HTML, JSON, XML knowledge
Point-of-sale (POS) payment gateway, terminal and register systems is highly desirable
Basic knowledge of networks, the ability to read network diagrams, and network troubleshooting techniques such as ping, tracert, ipconfig, etc
Knowledge of data encryption protocols preferred
Company
Bluefin Payment Systems
Bluefin is the global leader in security-first payment infrastructure, pioneering PCI-validated point-to-point encryption (P2PE), vaultless tokenization, and advanced orchestration.
201-500 employees
H1B Sponsorship
Bluefin Payment Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$31MKey Investors
Macquarie CapitalCamden Partners,Napier Park Global Capital
2020-10-27Series Unknown· $25M
2016-03-29Series Unknown· $6M
2014-12-15Debt Financing
Leadership Team
John Perry
Chief Executive Officer
Cheng-Chieh Chen
Senior Vice President, Europe
Recent News
The New Stack
2026-02-12
Morningstar.com
2025-11-13
Company data provided by crunchbase