LanceSoft, Inc. · 10 hours ago
IT Technical Support Specialist
Oshkosh, WI
Full-time
Onsite
Entry, Mid Level
$32/hr - $35/hr
2+ years expLanceSoft, Inc. is a prominent staffing firm in the US, seeking an IT Technical Support Specialist to support enterprise organization IT requests and incident management. The role involves troubleshooting, customer support, and contributing to operational excellence for end users.
Information Technology
Responsibilities
Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence
Working on small projects and operational tasks
Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response
Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training
Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use
Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya)
Document user requests and actions in ServiceNow ticketing system
Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.)
Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support
Contribute to helpdesk SOPs and training manuals for level I and II support
Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.)
Other duties as assigned
Regular attendance is required
Qualification
Required
Two (2) or more years of experience in the field or in a related area
Hardware, operating systems, ITSM, ITIL
Written and verbal communication skills, customer service, issue resolution, and problem solving
HS Diploma in combination with relevant certifications, or associate's degree in information technology or related Field
Preferred
Bachelor's degree in information technology or related field
Candidates from a similar role in the manufacturing industry
Benefits
Four options of medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase