Peabody Companies · 11 hours ago
Desktop and Information Support Engineer
Braintree, MA
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $85K/yr
5+ years expPeabody Companies is a management company that manages more than 14,650 units of residential housing. They are seeking a Desktop and Information Support Engineer to provide technical support, manage mobile devices, and administer Microsoft 365, ensuring a responsive support experience for employees.
Real EstateAutomotiveMarketingLeasingProperty Management
Responsibilities
Respond to and resolve helpdesk requests related to hardware, software, mobile devices, and connectivity
Document incidents and resolutions in the ticketing system
Install, configure, and troubleshoot laptops, desktops, and peripherals
Provide remote and in-person technical support
Deliver clear, user-friendly technical guidance
Administer and support iPhones and iPads, including:
Enrollment and provisioning via MDM
Security and compliance configuration
Application deployment and updates
Device troubleshooting and lifecycle management
Enforcement of corporate security controls
Support for Microsoft 365 mobile access and MFA
Carrier coordination for activations and changes
Manage MDM platforms such as MaaS360, Intune, Apple Business Manager, or similar
Support Microsoft 365 environment, including:
User setup and deactivation
License management
Password resets and MFA support
Mailbox support
Basic Entra / Azure AD tasks
Collaborate with the MSP to escalate and resolve complex issues
Monitor escalated tickets to ensure timely resolution
Coordinate equipment deployment and inventory tracking
Maintain IT documentation and procedures
Support onboarding and training technology setup
Assist with systems support and special projects as assigned
Qualification
Required
Five years of experience in desktop or technical support OR degree in Computer Science, Information Technology, or related field
Working knowledge of Windows operating systems
Working knowledge of end-user hardware and peripherals
Working knowledge of iOS / iPadOS devices
Experience with Mobile Device Management (MDM) platforms
Experience with Microsoft 365 administration
Strong troubleshooting, organization, and customer service skills
Ability to communicate technical concepts clearly
Respond to and resolve helpdesk requests related to hardware, software, mobile devices, and connectivity
Document incidents and resolutions in the ticketing system
Install, configure, and troubleshoot laptops, desktops, and peripherals
Provide remote and in-person technical support
Deliver clear, user-friendly technical guidance
Administer and support iPhones and iPads, including enrollment and provisioning via MDM
Administer and support iPhones and iPads, including security and compliance configuration
Administer and support iPhones and iPads, including application deployment and updates
Administer and support iPhones and iPads, including device troubleshooting and lifecycle management
Administer and support iPhones and iPads, including enforcement of corporate security controls
Administer and support iPhones and iPads, including support for Microsoft 365 mobile access and MFA
Administer and support iPhones and iPads, including carrier coordination for activations and changes
Manage MDM platforms such as MaaS360, Intune, Apple Business Manager, or similar
Support Microsoft 365 environment, including user setup and deactivation
Support Microsoft 365 environment, including license management
Support Microsoft 365 environment, including password resets and MFA support
Support Microsoft 365 environment, including mailbox support
Support Microsoft 365 environment, including basic Entra / Azure AD tasks
Collaborate with the MSP to escalate and resolve complex issues
Monitor escalated tickets to ensure timely resolution
Coordinate equipment deployment and inventory tracking
Maintain IT documentation and procedures
Support onboarding and training technology setup
Assist with systems support and special projects as assigned
Benefits
Medical
Dental
401(k)
STD
Life insurance
Employee Assistance Programs (EAP)
Paid time off
Paid holidays
Paid training
Tuition reimbursement
Wellness programs
Employee referral bonuses
Flex spending
Company
Peabody Companies
Based in Braintree, MA, The Peabody Companies is a multifaceted real estate firm dedicated to delivering premium services across an array of areas, including residential and condominium management, commercial management, marketing, leasing, facilities management, procurement, vendor management, construction, capital improvement oversight, resident relocation, supportive and assisted living services, and real estate brokerage services.
501-1000 employees
H1B Sponsorship
Peabody Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$6MKey Investors
TD Bank
2018-11-07Debt Financing· $6M
Leadership Team
Karen Fish-Will
Principal & CEO
Melissa Fish-Crane
Principal & Chief Executive Officer
Recent News
2025-09-24
2025-09-24
Company data provided by crunchbase